Just want to share my experience with Celcom 3G broadband and their new upgraded 1111 help line.
Storey start.....
My phone line has been barred on last saturday and i immediately pay the bill through telephone visa payment. The voice call activated back within 2 hr as promissed. However, my 3G broadband still unable to connect to the server. I call up the 1111 help and they keep passing me to the technical department thinking that is the setting problem although i keep telling them that there is nothing todo with the setting. After 6~7 call, I finally get an answer from celcom operator that there is NO ONE working on the technical on Satuday afternoon and Sunday to RESET my account. I am not sure what they mean by reset account. I have no choice but to wait until monday and continue to call the helpline in the morning again to check the status. Nothing that the helpline operator can help. They keep giving me the same answer "We have made the report to our technical department and still in progress". I only get back my connection at 4.00pm.
FYI, this is not the second time i facing this issue.

SialCOM????