got myself a panasonic NA-148VG3 and was malfunction on the 1st use. After 2 weeks only the technician came. Something like suspension error as what i've been told. Dxxx it... cost me 2xxx for a front load and it sucks.... i'm waiting for a replacement after successfully argue with panasonic to return the item. I think I will get an ordinary toshiba top load. Not dare to use panasonic anymore...

This post has been edited by ccheng0085: Aug 15 2013, 01:10 AM

Well, I've change to another brand, Hitachi SF-120, "top of the line" top load washing machine for hitachi. Guess what, same problem occurs. I think is the SHOP's problem since both different brand washing machine got the same problem. I'm still dealing with the dealer now, if this time still suspension problem, I will refund.

Poor handling from this company... TB*

I bet in this period quite a number of their machines should have problem since I kena 2 times directly. I noticed that a mounting area of one corner of the machine is not in correct position, the machine could have been "tortured" before sending to me...

Hitachi response is slower than panasonic. 3 days have past and no one called me. I think I have to refer to consumer tribunal after all. I'm tired of waiting, I've bought the panasonic on 25 of July, until now, about a month already, I still haven't get a machine in good condition. I better go for refund and buy somewhere else.

I agree.

And I am one of those unlucky customer who got into this mess. I think it's unfair to panasonic and hitachi if it's really the shop's fault.

I will lodge a report to consumer tribunal on Monday if they don't settle the problem before that.

The right against a manufacturer in connection with any express guarantee on supply of goods as to

i) the quality, performance or characteristics of the goods;

ii) the provision of services that are or may at any time be required in respect of the

goods;

iii) the future availability of identical goods; or

iv) the return of money or other consideration should the goods not meet any undertaking by the guarantor.

Strong point to win the case since this statement stats clearly what i'm experiencing now.

Hitachi technician came today, he say suspension problem also. So is the SHOP's problem. I called up for refund of the item. Cheque will be issued next week. I have ordered a Toshiba DC1000 from other shop. Although it's not the brand's fault, but i'm a bit phobia already since the machine from both company cannot tahan lasak.