Hey Guys,

I've got the U Mobile SIM Card, but I havent activated it yet, meaning I have not use it. The problem was when I signed up they told me it is a prepaid, but when I called U Mobile the first time this morning, she said she couldnt check whether it is prepaid/postpaid for me unless I activate my card (strange right?). Then I asked about termination, she said I could not terminate unless it is activated. TRICKY!!!! LIES?

Nvm, I called the second time, another gal told me my card is most probably postpaid coz I indicated there was a form which I signed!
But when I asked will I be charged if I didnt activate the SIM card, she replied NO
My worries are by the end of the month, they will send a postpaid month bill.
Please advice, coz she said if I wanted to terminate the account I need to go to their service counter.

Question?
Should I terminate it? OR
Should I just let it be since the SIM card is not activated at all. It is still attached to the original card.

Thanks in advance, everyone.

Better not take the risk . Its very risky. Suggest you go direct to their shop and terminate it immediately.

U Mobile attract me also, but i prefer the prepaid 1 for sure... Im lazy to tie myself with montly bill...

Hi, where you get your card? Where is your location? Did you ask how to activate? Which number your call? If prepaid, it comes with a starter pack. Thanks.

Get it from Taman Connaught, Cheras.
The activation is basically to use it - according to the gal on the phone.
I guess its better to go to their service counter to terminate it.

Was it in starter pack? Thanks.

Did they take ur IC and photostate on the day u get ur simcard? If yes then most probably they register postpaid behind of you, and when the bill comes, u don have to pay, but first make a complain to NCCC or MCMC first. So when they send u the bill, u don have to pay. Nothing to worry because it is our comsumer right~

and u willing to take such a risk hassle??

This post has been edited by WaCKy-Angel: Jul 24 2008, 08:38 PM

Ya exactly! I suspected they did that! I should have be more careful. so, my one is postpaid!
Anyway I will drop by their service counter this Saturday to terminate it.
Im just afraid they wont let me terminate with lotsa excuses aka terms and conditions.
What should I do then???

Worry

Yes, I got nothing to be afaird of, its not my fault is the first place and why should I pay the bill? Even for credit card, they did charge annual fees with their FREE FOR LIFE* and they didnt state their terms and conditional in the first place, so ended up being chargedand after making a complain to their cust service, they waived the fees. U Mobile is a new Telco and i doubt they will force their customer to pay those unescessary fees and if the user were to complaint they still have to waive it no matter what.

Dont worry, what you need to do now is visit http://www.nccc.org.my/ and send an E-mail to the Presiden of NCCC Mr. Darshan and seek solution from him. He should be able to guide you. Don't need to be afraid of it because there is a Forumer who fall into the same trick like you, U Mobile should be responsible of such cases because it is affecting the company's image and these people are taking your IC and photostate it and register for a postpaid account without your consent and it is illegal to do so. It is like taking your IC and borrowing money from a loan shark. What I suggest you to do is make a complaint to NCCC and U Mobile. Tell U Mobile that you are taking this matter seriously and already make a complain to NCCC, make sure they terminate the account and make a record of your E-Mail, calls, who you spoke to, time etc. Every bits is important

Good Luck~

1. Kindly report the shop that you suspect that they register postpaid for you, and yet, you haven't answered me that whether yours is a starter pack or not,

2. Do you know your number? Call 1318

3. You can cancel if you feel cheated by signing up Postpaid

@chicaman , your suggestion may be good if TS did not realise, but TS is suspecting something, and you said, going to wait for the BILL , and go complaint? isn't this is just want grabbing The Sun headline?

TS, since your location is near Cheras, I preferred you talk to 1318 first again, if you did so, and head to Berjaya Times Square (if necessary_ , remember it is inside where got place you can sit, and settle all there

Call up their number and check if there is any number registered under your name. The previous forumer did that~

018 prepaid starter pack should look like this.



Behind of the pack should have the expired date like 31/12/2008.

The manual will say 018 Prepaid Userguide

Front of the Original card should have word PREPAID.

If your card is different, it's should be POSTPAID.

hahaha ,umobile again

I can now confirm it is a postpaid coz i dont have the starter pack

Have you terminate the line...

want to ask..
if i want buy the "free" u mobile simpack prepaid.
did i hv to gv my ic photocopy??
or just fill up the registration form??

Yes, today I have terminated the line. Luckily the line is not activated yet, thats why its free of charge
If activated, I need to pay the commitment fee.

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Added on July 27, 2008, 12:44 amI guess you need to as prepaid user requires registration also. but im not really sure.

This post has been edited by miniskirt: Jul 27 2008, 12:44 AM

Reading the newspaper and it says that U-Mobile hit 100k registration, so now i see how U-Mobile CON the 100k registration, so far 2 forumer kena CONNED by them. I am sure there are more people out there having the same issue. No worries even if they charge u the commitment fees. Can always send the problem to Malay Mail and I am sure they are willing to shoot this out in the newspaper.

hmm, why Malay Mail ? TS, mind to post which shop that "con" you?

Because Malay Mail always disclose cases like this. The Star and Strait Times got no balls one la, anyway almost all Newspaper in Malaysia got no balls, all under control by govn.

Cases like this should be informed to the public so they can avoid the lame tactic~

aiyah.. I didnt know U Mobile uses all these marketing gimmicks 2 desparately get subscribers.. I thought onlu DiGi will do such things... so friends, always remember "There are no Free things in this world" even good water hv to pay, if not then drink dirty water la.

isn't Malay Mail under Media Prima Berhad? Some people has abuse free things, because behind free things there is an agenda,

Lucky you... if not need to pay commitment fee lor.... not cheap lor....

Commitment fee:

U38: RM38 x 18 months = RM684
U68: RM68 x 18 months = RM1224
U98: RM98 x 18 months = RM1764

If already use 3 months, then just minus 3 from 18 months.



Does other operator charge the same way or not if want to terminate.

This post has been edited by nordingh: Jul 28 2008, 01:20 AM

Berjaya Group always no good things 1....

Last time Digi under Vincent Tan was the evidence...

Overcharge and etc...

OMG... another con case....

WTH is U mobile re-seller... no quality at all........

perhap 100 apples few bad apples......

making U-mobile bad reputation only.....

Even if kena, no need to pay one la, no need to worry. Why worry bout those lousy contract, if 100ppl kena conned, and they go make complain, sure the contract wont be valid anymore....

@chicaman,
Not all people will complain. Most said, takpe la.... let others complain. Some just continue use it to avoid pay the fine.

I going to terminate my celcom line coming Saturday. let see if they ask for any commitment fee. I use the line for 1 years already.

if no complain = pay the money.... ppl must change their habit, anyway its malaysian culture

same. maxis 24 months

Not my habits thou. Even if my bill differ a few ringgit, I straight ask for explanation.

At least Maxis have more coverage and services. U mobile only in Klang Valley. RM20 per month enough la.

its no problem for Umobile, as they renting celcom line services for voice call.

Its not a shop that got me to register, its a temporary booth set outside a university college at Taman Connaught, Cheras.

they did it for the sake of commission, never know the consequences~

Lol i dont bother to apply too.

www.nccc.org.my cannot enter ... forbidden ...

yer lor... forbidden kingdom.... that what happen if money goes to pocket more than for system itself.

U38 and U68 zero tenure plan, and if you unlucky get conned, by so called "unresponsible" dealer, kindly post here, and notify U Mobile is highly recommended,

thanks vin_ann for great points

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Added on July 29, 2008, 1:40 amwhy you quote the wrong thing with U98? U98 is with phone bundling. That is why a 18 months term.

U38 and U68 is zero tenure plan.

Thanks.

@miniskirt , what is the date and time? thanks.

This post has been edited by mitodna: Jul 29 2008, 01:40 AM

I read the T&C in the pamplet.... I thought for all.... my bad...

Outside XXXX university college, Taman Connaught, Cheras
6PM, 21 July 2008

u should learn how to differentiate between a prepaid and a postpaid "

u need to be careful dude..

i used umobile for nearly 5 months and recently, i just bought new iphone with digi plan with new number instead of MNP. Will i get penalty for termination of Umobile?

My plan is u28 postpaid.

just buat taktau.

I have used U mobile postpaid 28 without contract for a few months. now i wanna port my number to some other telco. how is the procedure? just port my number or do i have to go to u mobile to terminate my postpaid plan?

HOW U TERMINATE?

Guys I also have question,
I am using for 3 months Bundle Device + WiFi Broadband.
RM 68 a month. If I want to early terminate.
How do they calculate termination fee?

I heard from unofficial Umobile shop, they probably charge RM699 * remaining month/24 = balance
And they won't charge remaining month of unused data commitment.

Please advice.