I had the same problem (10 mins disconnection) starting from tuesday, so in the night i called up customer service. Before they answer there is annoucement that in southern region there is some maintenance work being done (I am in Melaka). So when I got to speak to the customer service and gave all my details, she confirmed that melaka, n9 & johor was having problem and should be resolve by wednesday morning.

I switched off everything and wed morning (7am) i login and everything is good so far....i get 60.51 IP...download from 50kbps to 90kbps depending on different time on 1Mb connection