As if the slowdown not bad enough, their support services totally blows.

Most of the time, customer call, they just want to know
A) What's the problem - To let customer know, we're aware of the issue.
B) What's being done to fix the issue, and expected recovery date
C) What can be done to prevent the issue from happening again.

In my case, here's how I have to answer my bosses/colleagues.
A) I don't know cause streamyx don't know
B) Nothing I can do streamyx monopoly all BB internet services
C) Awaiting for Packet 1 to come online in my area.