I can't connect to Jupiter online stockbroking since this morning.
keep on showing connection to server failed.
I had called them and it seems that Maxis broadband nationwide can't connect to their server.
I ask them when will be fixed, they tell me they had reported to their vendor and awaiting their reply.
Till now still can't connect.
SO THAT'S IT??? I WANT TO DO MY TRADING!!!
Bad impression for Jupiter

This post has been edited by sjz: Jan 22 2010, 04:29 PM

Wow. That's scary. I guess having another company as backup would be advisable. Still waiting for my activation.

Having another online account, will not help much. If you have shares with Jupiter and want to sell in the last 2 days, can you sell using others stockbroker online account?

imagine the counter i want to sell yesterday and won't be able to do it then suddenly it surge down next week due to bearish market??

i think we need an explanation from Jupiter's rep. here.

after having such incident, i advice new/potential jupiter clients to think twice before put in all your money with just 1 stockbroking firm.

i can't do trading or even have a look at the market for the whole day.
i had contacted their technical department but they just tell me it's maxis and their vendor's prolem.

This post has been edited by sjz: Jan 23 2010, 12:56 PM

sjz, sorry for the inconvinence caused.... I havent heared such case before... do u mind i check the for u...?

Yea... bro, u will received the activation on monday... i was delay submitted ur application... sorry
regarding the training, i had booked 2 sit for u and ur wife. It start at 6pm.

This post has been edited by Matt4wd: Jan 23 2010, 11:41 PM

Ok.
Pls ask them to update us about that..
I am using Maxis broadband and still can't connect to the server at all, till now starting from Friday (trading day) morning.
At first i am a happy clients of Jupiter, but now i am quite disappointed.
When i call their technical dept, they say they will testing the connection using Maxis broadband to their server and call me back but no call received.
I call them again, they tell me it's Maxis broadband's problem with their server (had received complain from a few clients) and had complained to their vendor.
If it's really server problem, it shouldn't take such long time to fix right?
I worry that upto Monday the problem still persist and I still can't connect to their server, then i would be TOTALLY ISOLATED FROM THE MARKET.

Thanks Matthew! Do call me if anything.

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Added on January 24, 2010, 2:46 amThis worries me somehow as I'm also using Maxis Wired Broadband at home. Will test it on Monday.

This post has been edited by kamemada: Jan 24 2010, 02:46 AM

it worries me too, i hope this is just a jupiter server problem, if this is a vendor problem, ooops

Still the same problem persist!!!!
According to them, it's the vendor's problem and they have totally no idea when will it be fixed..
Haiz..
Matt, can you ask them what's going on and ask them to fix it asap?
Already didn't trade for the whole day last Friday!!
And it's too bad that both my internet connection are Maxis Broadband...
This is what happened to me since Friday..

sjz,

I just asked our IT dept. this due to router problem from maxis. it only effected on jupiter portal....

at the moment, maxis is fixing the problem... we still no idea when can they fix it..
otherwise, u may make order via mobile?

I have been using Jupiter just about a month a go.... so far so good.... and I switch user's too... I am using streamyx.... I supposed you guys that using Maxis ISP has got problems...Check with them.

haha, thank you very much.
i think it should be Maxis's problem.
coz now i use Streamyx connection, totally no problem.
hope can be fixed soon...

Hope no problem with Maxis Wired broadband. As my condo phone lines is Maxis.

to trade online, we got to have celcom, maxis and streamyx side by side, useless telco

Due to their useless, they have themselves shared more of the cake because the user has to subscribe all of them just in case one of them failed.

Unlike the wireless, my Maxis Wired never failed me. Let it be games or anything.
It will be a great disappointment if either one of them(Maxis or/and Jupiter server) fails to communicate.
Other providers which failed miserably in my area wont get the 2nd or 3rd chance from me.
Worst comes to worst, another online trader will be chosen.

you should try Maxis wireless broadband then you will know how bad it is..
facing frequent disconnection during peak hours often..
now i am using Streamyx to trade and everything works great...
so i assume Streamyx still better than Maxis for stability..

I've used Maxis wireless for more than 3 years. Love and hate. Better than nothing at times. Compared to other wireless.
No Streamyx for me as I'm staying at a Maxis area for more than 5 years now.
Been using their Wired Broadband since early last year. A blessing.
Wired services is wayyy better than the wireless. Even for the crappy Streamyx.

Ok this is OOT already. We can talk more on broadbands in the respective threads.

I have used maxis broadbands to view the portal... it work fine... i think the problem has fixed...

that's nice...
thank you very much matt...