Hello Eric,

Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is Jenn and I appreciate the opportunity to assist you.

I am sorry to hear that your invisibleSHIELD for the Apple iPhone (Full Body) has not arrived.  Please note that we received your order #********  on September 8th, 2008 and we shipped the next business day.  Unfortunately, after we ship the product we lose our ability to control the package, and can only suspect that your order may have been lost in the mail.

Our goal at ZAGG is to ensure that you are satisfied with our service and product.  I would be happy to reship this product to you.  Before we can reship, we would like to verify that we have the correct shipping address on record for you.  The address we have on record is:

Tay Hai Thian
** ** ** ** *****************************
*****,  *****
Malaysia

Please respond to this email to confirm your shipping address.

Thank you for choosing the invisibleSHIELD. We appreciate your business!

All the best,

JENNIFER S.
Customer Service Representative
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ZAGG Inc.
3855 S 500 W STE B, SLC, UT 84115
888.940.9663 (Toll-free)
801.263.0699 (o)
801.281.3458 (f)
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