> > > On Mon, Jun 30, 2008 at 11:14 PM, <leahg.support@blizzard.com> wrote:
> > >
> > > > Greetings,
> > > >
> > > > It is not entirely secure to offer the information we would require
> in
> > > > order to assist you via email, especially if your email has been
> > > compromised
> > > > and by this same breach, your World of Warcraft account. As such, we
> > hope
> > > > you will appreciate that your account's security is in mind when we
> > > require
> > > > verification for your account over the phone. We do not have a
> > toll-free
> > > > number available for your region, so as an exception, we will be
> > calling
> > > you
> > > > to resolve this situation, provided you are able to verify the
> account
> > in
> > > > question.
> > > >
> > > > Before we are authorized to place a call, we will require a reply
> from
> > > you
> > > > with the following information:
> > > >
> > > > 1.) Please select a one of the following times for us to call. We are
> > on
> > > > Pacific Time business hours 16 hours behind your region's time; the
> > > > following slots available are in Malaysia time.
> > > >
> > > > 12:00 AM – 2:00 AM
> > > > 2:00 AM – 4:00 AM
> > > > 4:00 AM – 6:00 AM
> > > > 6:00 AM – 8:00 AM
> > > >
> > > > 2.) Please provide us with the Malaysia number that we can reach you
> > at.
> > > >
> > > > Phone Number:
> > > >
> > > > 3.) Please provide the following account information:
> > > >
> > > > Login (Account) Name:
> > > > Contact name on the account:
> > > >
> > > > Upon receipt of this information we will confirm a date and time that
> > we
> > > > will be placing a call. Thank you for your patience and
> understanding.
> > We
> > > > look forward to assisting you.
> > > >
> > > >
> > > > Regards,
> > > >
> > > > Leah G.
> > > > Blizzard Billing and Account Services
> > > > Blizzard Entertainment
> > > > http://www.worldofwarcraft.com