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> I am freakin pissed, hope someone can help me

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TSwassap
post Jul 4 2008, 09:53 PM, updated 11y ago

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The problem like this. My credit got deduxted RM 4 for nothing-it happen twice. I did not reply to any sms. I checked my itemize statement and it says

18/6/2008 i am deducted RM 0.15 for sth that is called CPA to 016399043
on the same day I am deducted RM 4.00 for CPA to 220400

3/7/2008 I am deducted RM 4.00 again for CPA to 220400

I called digi and they relate the number to Sybase 365 Asia Sdn. Bhd and ask me to call 03-20722617 to rectify this matter.

I am pretty piss off with what digi are doing. can't they do anything like block it or something. Another thing is how can they just deduct the credit without my knowledge? 1st i never reply to any of those junk sms, I never answer calls from unknown numbers as well. I wonder how it happens.
eddietan82
post Jul 4 2008, 09:59 PM

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to cancel this kind of service, just send sms by typing STOP ALL n send it to the cpa company. this help me as i previously having the same issue
fishooi
post Jul 4 2008, 10:04 PM

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if this prob orginates from those subscribe prob then nvm la... can just stop it lor, but it can be virus actually... dunno la, sorry le, cant help much to identify this prob..
TSwassap
post Jul 4 2008, 10:06 PM

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QUOTE(eddietan82 @ Jul 4 2008, 09:59 PM)
to cancel this kind of service, just send sms by typing STOP ALL n send it to the cpa company. this help me as i previously having the same issue
*
so i send to the 016 number or which number

i tried sending to the 016 number but it says msg not sent.

This post has been edited by wassap: Jul 4 2008, 10:12 PM
eddietan82
post Jul 4 2008, 10:12 PM

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QUOTE(wassap @ Jul 4 2008, 10:06 PM)
so i send to the 016 number or which number
*
the sysbase asia company lor...normally their no# will b 3xxxx
youngkies
post Jul 4 2008, 10:20 PM

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well not all digi fault.

its the fault of those scammer.

somehow they find way to scam people and managed to get money from digi either.
TSwassap
post Jul 4 2008, 10:21 PM

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QUOTE(eddietan82 @ Jul 4 2008, 10:12 PM)
the sysbase asia company lor...normally their no# will b 3xxxx
*
i got the number as 36181

i tried to send HELP and STOP ALL but all i get is you have insufficient credit. I still have RM 1x. i checked online and sybase 165 is an american company majoring in mobile messaging and has recently sign a contract with firefly to Power Flight Information Service via SMS.
asifinet
post Feb 15 2010, 03:11 PM

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This is the source where i got stucked and started subscription. Now I have stop it by sending SMS to 36181

please find below the link where i got trapped.
and the removal instruction.

Thanks.
Asif.

http://www.wixawin.com/my/ads/lovecalculat...981.2250.12544..



*This is a Wixawin service promoted by TMG B.V. | This is a subscription service which is ongoing until user quits.| Stop service? Text 'stop' to 36181| Subscription: 4 msgs (love tips) per week, RM3.00 per msg received. | Age: 18+ only - ask bill payer's permission | Helpdesk: 03-20722617 | This service operates according to the Malaysian code of conduct for SMS services. | By sending a sms to 36181, you acknowledge that you have read and understood the 'Terms & Conditions' and agree to be bound by these 'Terms & Conditions' | Service Provider: Sybase 365 Asia Sdn Bhd.
jamallj
post Feb 17 2010, 11:42 AM

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this is vary dangerous.. i think they got our number online.. by doing certain survey.. they ask for phone number.. and then later subscribed u to their service..
marumuga
post Jul 2 2010, 05:17 PM

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my wife got the same problem... we was charged RM 60 for the whole month... Called up digi and they can do anything except writing a report... sad.gif anyway thankx for the tips... i will do that ASAP... smile.gif
SweetPuff
post Jul 2 2010, 05:26 PM

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List of digi cpa here:
http://www.digi.com.my/aboutdigi/cpa/cp_listing

Just type "Sybase" to get the entire list.


Added on July 2, 2010, 5:28 pmIf you have issues with getting charged for services you didn't subscribe to, feel free to PM me. I'll contact the customer service heads to help out.

Just need details like:
Your phone number, shortcode and date/time that you got charged.

This post has been edited by SweetPuff: Jul 2 2010, 05:30 PM
Joshua_0718
post Jul 2 2010, 06:16 PM

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QUOTE(wassap @ Jul 4 2008, 09:53 PM)
The problem like this. My credit got deduxted RM 4 for nothing-it happen twice. I did not reply to any sms. I checked my itemize statement and it says

18/6/2008 i am deducted RM 0.15 for sth that is called CPA to 016399043
on the same day I am deducted RM 4.00 for CPA to 220400

3/7/2008 I am deducted RM 4.00 again for CPA to 220400

I called digi and they relate the number to Sybase 365 Asia Sdn. Bhd and ask me to call 03-20722617 to rectify this matter.

I am pretty piss off with what digi are doing. can't they do anything like block it or something. Another thing is how can they just deduct the credit without my knowledge? 1st i never reply to any of those junk sms, I never answer calls from unknown numbers as well. I wonder how it happens.
*
Call the company and ask for refund. They will bank in the money to you. I have done it more than twice before.

At the same time, REMEMBER to ask them stop sending to you any msg.

This post has been edited by Joshua_0718: Jul 2 2010, 06:16 PM
radi0head
post Jul 2 2010, 06:57 PM

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next time try not to reply on ANY promos sms or etc... even it asked u to reply STOP and send it to a specific nos... sometimes, it's a tricky part... u sent stop but actually, u r subscribing to it! vmad.gif

wink.gif

basSist
post Jul 23 2010, 11:12 PM

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same case..

http://forum.lowyat.net/index.php?showtopi...post&p=35110147
p7marinaul
post Jul 24 2010, 01:59 AM

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try to contact the comapany
akibara213
post Aug 2 2010, 02:04 PM

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QUOTE(wassap @ Jul 4 2008, 09:53 PM)
The problem like this. My credit got deduxted RM 4 for nothing-it happen twice. I did not reply to any sms. I checked my itemize statement and it says

18/6/2008 i am deducted RM 0.15 for sth that is called CPA to 016399043
on the same day I am deducted RM 4.00 for CPA to 220400

3/7/2008 I am deducted RM 4.00 again for CPA to 220400

I called digi and they relate the number to Sybase 365 Asia Sdn. Bhd and ask me to call 03-20722617 to rectify this matter.

I am pretty piss off with what digi are doing. can't they do anything like block it or something. Another thing is how can they just deduct the credit without my knowledge? 1st i never reply to any of those junk sms, I never answer calls from unknown numbers as well. I wonder how it happens.
*
I kena also last time every week deduct RM 2. Wrote a complain letter to Maxis ask them to refund back my $$$ and it works

violette
post Aug 11 2010, 09:56 PM

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this problem happen to digi user only is it?
mikhael
post Dec 5 2010, 05:42 PM

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QUOTE(violette @ Aug 11 2010, 09:56 PM)
this problem happen to digi user only is it?
*
nope.im maxis. what is this thing? i called maxis n they kept telling me to call that freaking 03 number

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Added on December 5, 2010, 5:49 pm
QUOTE(Joshua_0718 @ Jul 2 2010, 06:16 PM)
Call the company and ask for refund. They will bank in the money to you. I have done it more than twice before.

At the same time, REMEMBER to ask them stop sending to you any msg.
*
how do u talk them into refunding the money?

This post has been edited by mikhael: Dec 5 2010, 05:49 PM
polkadotty
post Apr 13 2012, 07:02 PM

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my sister facing the same problem too. 71 ringgit just for this stupid added value service. mad.gif did u manage to stop it??

This post has been edited by polkadotty: Apr 13 2012, 07:03 PM
alwinnng
post Apr 20 2012, 04:27 AM

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^
bump old tred?? O.o

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