Hi bro ARJ,

i hv received the parcel this morning,very effcient & good service,

But there is some problem;

1.Everytime you send out the package around there is always a cracks & fragments with the bluray movies cover,there is 10 out of 5 blu ray movies i get from you was cracked & the fragments drop inside the cover.most of it crack on the corner's upper & lower. 

2.And also i received the parcel each time that you sent out did not warp with plastics protective wrapper!

3.Today i received 2 brand new & sealed copies from you and found out 1 of the copy is significant crack,very badly damage & in bad condition.I am certain that the damages are not done by them(courier service),but i guess you hv noticed it but you still send it out to me.This really made me upset. 

Pls give me an explaination with that,and hopefully this will not recur of any future,if you didn't wanna lose your customer.