QUOTE(barcode @ Jun 23 2008, 10:31 PM)
Actually the rate offered by Alliance is attractive but in term of the services provided it is damn lousy. I went to Kepong branch and they prefer to talk to each others rather than entertain me. I just keep on standing there for 5 minutes as there are no ticketing or numbering for customer enquiry. The Mid Valley branch, Ms Parven only draft the proposal for me after 4 days of meeting her. So give up on Alliance Bank
So far I encounter RHB Bank, Alliance Bank, Direct Access, CIMB, and UOB Bank. I will chose UOB Bank. Not because of the better rate but because of the service provided. This Chinese Guy from UOB Bank is really good, fast and very polite. Right now, he is processing my first refinancing home. I planning to give him my other housing for refinancing as well.
Service is a thing, the whole package is another (i mean interest rates, their T&C, their hidden fees, their whatever crap fees that are only written in their Offer Letter)
One can offer you great service, but a very bad overall package. Still take it? (no, i don't mean the UOB package is bad)
Just saying in general.
I do wonder, what is stated in Alliance offer letter of their latest package? They seems to offer everyone with their -2.2%. What are the fees?
Redrawing fees? Validity of the facilities? Charges imposed early settlement/loan never disburse in time/monthly maintainance/disbursement fee/blablabla fees? The interest rate is no doubt VERY attractive.