Hi

Thanks for writing.

We're sorry to hear that your package (invoice 867804) hasn't reached you yet. It was shipped to you by the Japanese Postal Service on May 16 by SAL class as you requested. Unlike priority EMS class, economy SAL class moves on a space-available basis (by ground over land and by air over water) and does not have a tracking number or code number.

Because the postal service moves SAL-class packages on a space-available basis, it's unfortunately not possible to predict exactly how long it will take for a package to be delivered by SAL class, or in what order packages will arrive.

In addition, your Customs department may have selected your package for inspection, and there may be a backlog of packages being inspected.

For the usual times for SAL package delivery, please see the "How long will it take for my order to reach me?" section of our web site's FAQ at http://www.hlj.com/faq/q12.html . If your package hasn't reached you within the 90-day time limit stated in our FAQ, please let us know and we'll be glad to help. In the meantime, if your package is returned to us, our shipping department will e-mail you immediately.

Thank you for your patience, and for doing business with us.


--------------------------------------------------------------------------------

M. Scott Kennard
HLJ Customer Service
www.hlj.com

On 06/09/2008 11:16PM, wookuoyong@msn.com wrote:

Dear HLJ Staff,

Greeting HLJ Staff that in charge of the section missing and lost during delivering. I haven been wondering there is an order Invoice Number: 867804 I still haven't receive quite sometime ago and i was surprise that other latest shipping example Invoice Number: 867192 and another latest Order No.: 01606237 also already arrived at my door step.
here my details for your convenient reference

Customer ID: 156223 (Kuo Yong Woo)

Shipping Address: Kuo Yong Woo E4-7 Taman Desa Relau Lebuh Relau 2, Bayan Lepas. Pulau Pinang, 11900

missing package details

Invoice Number: 867804

Item Code
Item Name
Quantity
Price
Extended Price

HQPAKOSTKR
Aurora Sticker
2
524
1,048

HQPSWRD100
Aluminum Sword Holder (2pcs)
2
686
1,372

Merchandise Total:
2,420

Shipping Charge:
340

Total:
2,760

I hope you able to investigate what happen to the package which haven't arrive at my door step as usually do and please reply as soon as posible Thank you

Regards, Woo Kuo Yong Customer ID: 156223
HJL Customer.