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 Complaint About AIA insurance

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adele123
post Aug 24 2014, 09:43 PM

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QUOTE(FireUp @ Aug 24 2014, 05:52 PM)
for all insurance policy, normally the full plan proposal wil not be shown, the client can only rely on the talk 1st, then if overall ok, to sign on few pieces of papers (mostly medical background check, norminees confirmation, some personal information verification, payment mode - autopay by credit card or cash pay etc). Full skrip only come weeks later.
honest speaking, the full policy alwiz in medium thick book version, with all the specific insurance terms & wordings, wil anyone really read through in details & thoroughly?
sorry i didn't, u r right... is my mistake. sigh.
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actually, prior to signing up, they are suppose to show you something called sales illustration and product disclosure sheet. that's when you see the figures, premium for your age. these 2 documents, will be relatively easier to understand, AND at the same time, give you a brief overview of the important T&C. what i was quite surprised with, many agents skip this part. only use pencil, paper, draw draw. sometimes don't even send the full quotation.

actually, there's a 3rd option. you may look inside your policy, and search for something that says non-forfeiture option. with NF option, usually there's an option to continue your policy without paying extra premium. this will be known as reduced paid up, and etc... so it won't be exactly a total waste, you know, instead of terminating it.

(a 3rd) Actually, if you can bring your policy to menara aia, 99 jln ampang, that would be great la. but i don't know, maybe big company like AIA is used to receiving this kind of complain.

i've heard of successful cases from a compliance manager, of a smaller insurance company, that there are customers who managed to get FULL refund, after 1-2 years of buying into those stupid endowment plan. but maybe cause that company takut so just paid it off and let it be.

OH BTW... since my guess is, your policy is the pay 10 years for 20 years type, your loss will be greater. cause you pay more premium upfront. cry.gif

This post has been edited by adele123: Aug 24 2014, 09:45 PM
adele123
post Aug 24 2014, 10:45 PM

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QUOTE(FireUp @ Aug 24 2014, 10:25 PM)
& bout the NF option & details, I don't really get it... mind to further enlighten?
Means that if with such word somewhere, may opt to stop paying now & future, but the remaining premium I hv invested earlier stil entitle for whatever offer, but in a lower benefit & amount in return form? & normally which part to look for the NF (higher chances to spot it if there is such option), near the table on figure-premium-age duration pages? few pages from the begining of the policy? end pages? (just to narrow the searching area from the "textbook").

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basically with NF option, you can sort of maintain the policy, without paying anymore premium, but strip down of some benefits.

example is reduced paid up and extended term insurance.

http://course.uceusa.com/Courses/content/405/page_143.htm

it's slightly different for savings plan and non-savings plan. i only have my own normal life insurance policy contract with me, so not sure about savings plan, if there's any difference.

i'm afraid different company may have different layout. it should be earlier/beginning section. cause, it's sort a general condition/provision. usually at the later section it's when they start explaining the benefits in detail.

but still at the end of the day, still a lose for you la, but not total loss.

This post has been edited by adele123: Aug 24 2014, 10:49 PM
adele123
post Aug 26 2014, 02:51 PM

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QUOTE(FireUp @ Aug 26 2014, 12:52 AM)
Adele123, I hv check - got automatic NF option & Elective NF option (guess is bcoz this is indeed a "20 yrs life insurance")
but I don't really understand the said ENF statement.
"for this option, u r stil able to continue with this policy but the only change is that you no longer hv to pay any further premiums & wil no longer benefit from the profits of our life insurance biz"
Means if choose this option, it wil b treated as a pure life + TPD insurance, where the death benefit amount & TPD amount remain d same as in contract.
But there is no further elaboration... whether policy holder (PH) who switch to this option after 5 yrs, r the benefits amount of TDB & TPD same with if another PH who buy at the exactly same premium but only choose to switch after 10 or 15 yrs? (soli, looks like my thinking bcome too sensitive & tricky after this incident)
hmm, am goin to call to their CS centre to ask on this  NF option details then.
Tks for the brain storm sharing smile.gif
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I hope AIA being big company, their CS is good enough to know how to explain NF option to you.

Cause, this is a non-standard thing. with NF, they will try to make it 'actuarially fair' to you as much as they can la.
They may increase the sum assured or extend the term (term extension may not be applicable in certain cases). an amount supposedly actuarially fair to you. can't explain much as i have not personally read the contract

I expected you will be excluded from any future profits from the participating fund. since this is rather standard.

but even turning it into normal term life insurance may not be to your best advantage. but no harm understanding it first, at least you will be able to make an informed decision.

good luck. smile.gif

 

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