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 Complaint About AIA insurance

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SUSPink Spider
post Oct 20 2012, 12:28 PM

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QUOTE(jungiery @ Oct 20 2012, 12:23 PM)
Hi, actually i would like to terminate my medical insurance of AIA, but i totally unable to contact my agent.
So, what can i do now? May i send email to BNM to terminate my insurance?
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Halo, contact AIA Customer Service b4 u contact BNM doh.gif

BNM is not your banking/insurance customer service call centre shakehead.gif

This post has been edited by Pink Spider: Oct 20 2012, 12:28 PM
SUSPink Spider
post Aug 24 2014, 04:11 PM

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QUOTE(FireUp @ Aug 24 2014, 03:34 PM)
MNet, tks for taking ur time in reply. Appreciate it.
R u former ING agent (now under AIA)? U may b right on the above, but u seems do not get my point correctly.
Is not the protection package not good, it is not the package I want. it was a mislead info from the brginning! If the agent hv share like how u share on top from the beginning, I shall get a clearer pic n can easily confirm wil not buy the idea! (means knowing is not my choice)

Did I mention I ady hv 3 insurance policies & coverage r enuf for those & sorry but wil not consider if there r the same kind? yes! Did the agent revert the msg like wat u revert on top? No! It is a purposely mislead info to bank FD package only! Did she tell if withdraw halfway u r consider surrender? No! Did agent mentioned actually is a 20 yrs plan? No! agent stated is special 10 yrs plan n u opt to prolong to 20 yrs! (such facts given is actually cheated if so!)
"10 yrs FD plan & opt to prolong to 20 yrs" vs "20 yrs plan opt to choose a 10 yrs conversion full pay up but wil definitely affect the premium where cant get a break even" - are this 2 statements sounds same to u?)  

Was this the "strategy" ING agents been trained to use to sell this plan? Totally unprofessional! Totally lose faith to insurance agent!
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To be frank with u, u weren't "misled", but u did not do your own homework.

NEVER take the agent's words in deciding whether to commit to an insurance plan or not. U HAVE TO READ YOUR POLICY DOCUMENTS, that's what matters.

Had u read the policy document, u can choose to surrender the policy if u decide that what the agent said is not consistent with the policy contents. There is this "free look period" for all insurance plans, 15 days if I'm not mistaken.

This post has been edited by Pink Spider: Aug 24 2014, 04:14 PM
SUSPink Spider
post Aug 24 2014, 04:51 PM

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QUOTE(FireUp @ Aug 24 2014, 04:45 PM)
Thanks Pink Spider, I admit that indeed.
Also, if choose to trust a professional personal is a wrong way, I oso have to admit am too naive to trust blindly. & hv to pay the lesson a hard way.

So if those auntie uncle w less educated or buta huruf, which the only source is to understand from the agent, to sign any plan or settle bank issue r consider trying their luck? cuba nasib whether they meet the ethical agent/ bank officer & if kena tipu consider their nasib? theregistered pro agent / bank officer is not liable for their unethical act & hold no responsibility?

means no way I can find justice in this case?
ur suggestion wil be? Either continue to accept the plan I do not want with continue losing premium for more in another 20-30 yrs ; or terminate n bear the lost of rm20k? only these 2 options? to just touch the nose n say "my fate"? sad.gif
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In a hindsight, you should have read the policy or get someone with good english and/or financial literacy to read it through for u.

My insurance agent took the trouble to go through the policy document, line-by-line, page-by-page with me. You CAN and SHOULD HAVE insisted the agent to do that for you.

Let's say u are a buta huruf auntie/uncle, u can ask the agent to read and translate to u. IF she translate "you pay RM100 you MAY get back RM120" as "anda melabur RM100 anda MESTI dapat balik RM120", yes u can complain/sue the agent/insurance company til they underwear also lose. But the problem with u was, u DID NOT go thru the policy. I think u have to bear some responsibility/fault here.

But what is past is past. U already missed that 15 days "free-look period".

If I were u, I'd just surrender the policy and take back whatever that can be taken.

U can get better returns from a good unit trust fund or from buying some blue chip stocks than from such savings plans.

This post has been edited by Pink Spider: Aug 24 2014, 04:54 PM
SUSPink Spider
post Aug 24 2014, 04:59 PM

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QUOTE(dewill @ Aug 24 2014, 04:58 PM)
as i read a few from the thread

AIA NO!!!
ING NO!!!
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I don't agree with that.

MOST IF NOT ALL INSURANCE COMPANIES ARE THE SAME.

Insurance = just a piece of paper, a contract

U get what u sign up for.

If u did not ask, research and study what u are signing up for, u only have yourself to blame.
SUSPink Spider
post Aug 24 2014, 05:05 PM

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QUOTE(FireUp @ Aug 24 2014, 04:45 PM)
ur suggestion wil be? Either continue to accept the plan I do not want with continue losing premium for more in another 20-30 yrs ; or terminate n bear the lost of rm20k? only these 2 options? to just touch my nose n say "my fate"? sad.gif
*
To be able to decide better, find a friend or someone with financial skills to calculate for u:

(a) if u continue with this plan, how much will u get after 20 years?

vs

(b) if u terminate this plan now, and use the money that you would have paid into this insurance plan had u not terminated it and invested elsewhere, how much will u get after 20 years?

E.g. (just a rough example to illustrate my point)
u pay RM1200 a year for another 17 years (this a 20 yrs plan, right?) for this plan, after 17 years u most likely will get back RM28,000

vs

u surrender now and get back RM1500. Take that RM1500 and invest. For next 17 years u invest RM1200 a year into a good unit trust fund(s), after 17 years u most likely get back RM35,000
SUSPink Spider
post Aug 24 2014, 05:12 PM

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QUOTE(FireUp @ Aug 24 2014, 05:09 PM)
Haha, ur example on the "MAY" & "MUST"is cute! but again, it reflect the similarity of the incident I faced too. Do u think the agent who translate wil admit he said "MUST"? Do u think the insurance comp wil stand with & take auntie uncle words or strictly stil insist on tgeir written policy "MAY"?
At the end, u think we can sue the agent til underwear oso lose? or we ourselves r the one with underwear lose actually? ><"

anyhow, my inner decision oso lead me to termination, just that u know... tak patah hati & fire up...
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ego vs $$$

u decide tongue.gif

sometimes u just have to eat your ego and admit u were wrong, take the loss and move on. u MIGHT/MAY end up better than if u were to persevere with a decision that was wrong in the first place. This applies to other life decisions too. smile.gif
SUSPink Spider
post Aug 24 2014, 05:14 PM

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QUOTE(MNet @ Aug 24 2014, 05:11 PM)
ur insurance agent so good?

can recomend to me?
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i dun wanna do that. later ppl think I'm dupe for that agent or u ppl think I help hard sell my agent here.
SUSPink Spider
post Aug 24 2014, 05:20 PM

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QUOTE(MNet @ Aug 24 2014, 05:19 PM)
i believe u no dupe

u share it out consider can help many ppl

wat insurance company?
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that guy sells no savings plans...in fact, he is ANTI savings plans and/or use of insurance as savings/investment. So, no need name him here whistling.gif
SUSPink Spider
post Aug 24 2014, 05:35 PM

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QUOTE(MNet @ Aug 24 2014, 05:31 PM)
i wan buy other insurance

can he do free review of my insruance?
*
u post at insurance thread.

many many many agents will volunteer whistling.gif
SUSPink Spider
post Aug 24 2014, 06:23 PM

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QUOTE(FireUp @ Aug 24 2014, 05:52 PM)
for all insurance policy, normally the full plan proposal wil not be shown, the client can only rely on the talk 1st, then if overall ok, to sign on few pieces of papers (mostly medical background check, norminees confirmation, some personal information verification, payment mode - autopay by credit card or cash pay etc). Full skrip only come weeks later.
honest speaking, the full policy alwiz in medium thick book version, with all the specific insurance terms & wordings, wil anyone really read through in details & thoroughly?
sorry i didn't, u r right... is my mistake. sigh.
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aiyo, so fast forget already?

u have a 15 days "free-look period" AFTER you receive your policy to review your policy (which u will only get after u sign up for the plan). If u not satisfy or don't like the policy, u can cancel and get back 100% of your money. No need give insurance company any reason. They are obliged to comply with your cancellation request by law.
SUSPink Spider
post Aug 24 2014, 06:25 PM

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QUOTE(FireUp @ Aug 24 2014, 06:11 PM)
thanks bro (or sis? since u r pink ;p).
I understand wat u r trying to say & get the point.
initially the claim was on bank FD kind, similar flexi in withdrawal, but get higher interest return, & known to b a 10 yrs plan (claimed can withdraw after 3 yrs), thus I think ok to giv it a try.
but if ended up is a min 20yrs to break even or up to 82 yrs bounding kind, it was totally a koyak plan to me ady! (other protection may sounds ok to other ppl, but am not interested at all. Said is add on product for free then I don mind, but in fact it is not). Add to the worst, even after 10 yrs choose a conversion on full pay up, it wil stil at a lost of the premium of rm10k-20k (depends on AIA interested pay 7% - 5%).
As shared earlier, it was totally a diff plan as the agent verbally claimed.
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It is NEVER comparable to FD in the first place.

FD interest is calculated as % on the amount u place.
Savings plan "interest" is calculated as % on the SUM ASSURED'

They are 2 different things.

20 years is a long commitment. Now u just passed 3 years. If I were u, I'd cancel.
SUSPink Spider
post Aug 24 2014, 06:36 PM

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QUOTE(Chigme @ Aug 24 2014, 06:32 PM)
FireUp, write in officially what you shared here to the insurance company. In the letter make sure you describe how the agent has  misrepresented to you and  clearly state what is your intention/demand. Although 15 days free look up period is over, you have the right to  get your premium refunded as this is a case of agent mis-selling.
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Yes, no harm trying. smile.gif
SUSPink Spider
post Aug 24 2014, 11:14 PM

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QUOTE(roystevenung @ Aug 24 2014, 10:05 PM)
whistling.gif
*
Unker u cum liao! wub.gif
SUSPink Spider
post Jul 11 2016, 05:50 PM

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QUOTE(ykit_88 @ Jul 11 2016, 05:45 PM)
I bought a A-Life Link + Medi Plus Investment Link Plan from my friend, from AIA.
Every month I'm paying RM500.
After servicing one and a half years I check my fund value and is terribly shock to see it's only RM6.3k despite I've been forked out RM8k so far.
And I find out from every RM500 only RM420 was invested for UT. Others are management fee, charges, GST bla bla bla. It's a bloody 16%!

I feel like bloody cheated. I bought it in hope for capital appreciation, I address this issue clearly before I sign the plan.
Now tell me how many UT out there can beat an appreciation of 16%?
Not to mention my coverage from Medi Plus is only fcuking RM10k in case of death or permanent disable.
Seriously? RM10k only?

Currently on premium holiday. Still thinking what to do next.

IMO AIA policy sucks. At least for the one I'm holding.

So disappointed I must say.
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Hello, u are buying INSURANCE, it is an EXPENSE.

U expect to pay RM8K and get back RM8K cash value, i.e. get insured for FREE?

Know your insurance and finance.

What is investment-linked insurance?
It is buying into UTs, and using the UTs' value to pay for your insurance costs.
E.g. your insurance cost per annum is RM2K, and you pay RM8K per year, you should get back only RM6K of value (assuming zero management fee, agent commission, charges etc, just for discussion purpose).

Don't simply tembak if u don't do your homework, and it's obvious that u did not read your policy document.

P.S - I'm not an insurance agent

This post has been edited by Pink Spider: Jul 11 2016, 05:53 PM
SUSPink Spider
post Jul 11 2016, 05:56 PM

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QUOTE(ykit_88 @ Jul 11 2016, 05:54 PM)
Did u even READ?

No. I don't expect to pay for free.
But deduct 16% of my fee to cover only RM10k in case of death and disable? It's overpriced!

Don't simply tembak reply if u don't even read.
*
I repeat - you did not read your policy document

Read the section on the rate of agent commission, and section on charges.

And, do u know that share markets did not performed well over the past 1 year and so?
UTs are investments, u expect your insurance company's fund managers to beat the market and deliver positive returns all the time?

I dare you to report to the insurance company, Securities Commission, Bank Negara or any higher authority, all will laugh u off.

Calling roystevenung
He's Prudential agent, NOT AIA agent. He will gladly tembak u into enlightenment.

This post has been edited by Pink Spider: Jul 11 2016, 05:58 PM
SUSPink Spider
post Jul 11 2016, 06:22 PM

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QUOTE(ykit_88 @ Jul 11 2016, 06:12 PM)
I'd rather a legit AIA to provide their own insights into this.

As for you, just another typical keyboard warrior.
*
Keyboard warrior lol!

You dunno who i am. whistling.gif

Nvm, U slowly wait other "certified" professionals to come tembak u sleep.gif
SUSPink Spider
post Jul 12 2016, 09:50 AM

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The whole idea of Investment-Linked Policy is BUY TERM, INVEST THE REST, but managed by the insurance company.
SUSPink Spider
post Jul 12 2016, 10:04 AM

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QUOTE(Kilohertz @ Jul 12 2016, 09:52 AM)
Managed by the Insurance to cover up for the cost of insurance and at the same time for investment. Of course, a person can always opt for term insurance but the COI will increase.
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Cost of insurance with ILP DOES increase, just that u do not see it.

E.g.
U pay RM200 every month
Your COI for Year 1 is RM50 a month
RM150 goes toward investments, RM50 used up for COI

Your COI for Year 2 is RM60 a month
RM140 goes toward investments, RM60 used up for COI

... ... ...

Your COI for Year 20 is RM150 a month
RM50 goes toward investments, RM150 used up for COI

And so on and on...

This post has been edited by Pink Spider: Jul 12 2016, 10:06 AM
SUSPink Spider
post Jul 12 2016, 10:05 AM

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QUOTE(dasecret @ Jul 12 2016, 09:55 AM)
Question - I've been telling people to pay attention to the investment linked funds as part of the selection criteria when selecting insurer. And people think I'm nuts

Last I checked, 3 years annualised returns for Msia equity inv linked funds for AIA is 8+% and Prudential  is 2+%
In the long run this is going to make a lot of difference

Now tell me, am I really wrong to think the inv linked funds returns do matter when it comes to deciding which insurer to go with? Inv linked funds are not premium guaranteed, if the funds don't perform we may need to top up premium later on to cover the insurance charges
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True at this. When u buy ILP, u need to look for the insurance company with a solid fund management team.
SUSPink Spider
post Jul 12 2016, 10:25 AM

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QUOTE(dasecret @ Jul 12 2016, 10:15 AM)
Actually it's in the projections shown in the proposal. If you are diligent enough, you can compare across other insurers and also with term life policies. Generally they don't run too far
I'm just pissed that everytime I raise this people talk down on me like I'm some Id*ot. Of course, also pissed that I'm with the insurer that has the low returns in their inv linked funds  ranting.gif
*
Yeah, COI for insurers generally don't differ much, it's the performance of their unit-linked funds which make the difference in cash values over time. wink.gif

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