assuming u have all the legal documentation in place, plus extras here n there i.e. inventory list, conditions of furnitures n fixtures, etc i feel that the best way to get a good tenant is to educate them to be one early. the moment they default on the rental, like one day after the grace period i'll give them a letter... default 1 month i'll give them an sms to disconnect their water n electricity. i have not actually had to disconnect any of their utilities yet cos usually by this time they'll pay up. (oh n yes its included in the tenancy, with very short notice period)
of course if they have any problems that requires my attention, i make it a point to attend to them fast like in 3 days or less. it works both ways when it comes to things like these. u treat them well n respond fast, n expect for them to do the same. if they're gonna default i'd cut my losses sooner rather than later. max 2 months without rental then off u go. the whole legal approach with notices can be very tedious n time consuming, and more often than not yield nothing at the end of the day. some can even go on up to 6 months or more.
tenants could promise that they'll pay up by when n when, n most of the time landlords would allow them that 'additional grace period' with the hope of recovering their rental. 1 mth, then 2 mth, then 3 mth.... landlords would be thinking like.... i've got too much to lose if i chase them now. n most of the time landlords will only chase their tenant out when the 'nail' becomes too painful for them to bear, that is also, if the tenant have not already taken off....
thats just me..... i did what i did after taking several factors into consideration cos i've seen many cases where defaulters just took off during the whole 'notice' process...... then what you're gonna do? sue them for bankruptcy? get real.....
i'm just sharing my personal approach to handling this kind of tenant, n if you're wondering.... yes i get results better than what i got for my exams. do i recommend this approach to others

know yourself n know your tenant. until u understand this best stick to the approach you're comfortable with. i will say that such approach is not recommended for commercial properties cos if you're not careful... the hunter could end up being hunted.
the point here is educate your tenant early. we can go thru all the screening process n have the most detailed tenancy drafted by the best lawyer in town but if it doesn't get them to pay their rent on time, its as good as nothing. its all about results. instead of what i did u could ask a lawyer to issue them a LOD (letter of demand) n charge back the cost of such service to them... (must be specified in your tenancy). n send it the minute they default on their rental.
as far as being friendly or cordial with the tenant

i prefer the businesslike approach. friendly but firm. no need to know each other so well. u have a problem i need to solve i'll do it. as for u, just pay your rental on time.
the approach may seem a little drastic and cruel on the surface but it really 'forces' bad tenant to own up n negotiate if they have a problem instead of beating around the bush n hiding. how many landlords out there have had a tenant who 'dissapeared' for certain periods leaving them not sure what to do? with this approach once they own up n negotiate u decide if you r willing to grant them any additional time, n of course be ready for any outcome resulting from that decision.
This post has been edited by speed7791: Jun 10 2008, 05:26 PM