Streamyx Super slow Streamyx today
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 Jun 19 2008, 10:36 PM
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#1
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Senior Member
914 posts Joined: Jan 2003 From: Kuala Lumpur  
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So I'm not the only one.
I'm staying in Taman Desa, quite near to Sri Petaling the TS's location. Called Streamyx 100 to complain last week, until now still very slow at night. and the best thing, Streamyx technicians can actually close my previous 2 complaint tickets w/o consulting me!! I've wrote official complaint to help@tm.com.my as advised by the call agent, and asked for monthly bill waiver/discount. Let's unite and show them who's the boss! |
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Jun 19 2008, 11:00 PM
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#2
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Senior Member
914 posts Joined: Jan 2003 From: Kuala Lumpur
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let's complain to the higher level, Malaysian Communications and Multimedia Commission
CODE SKMM Consumer Complaints Bureau Malaysian Communications and Multimedia Commission 63000 Cyberjaya Selangor Telephone: +60 3 86888000 Facsimile: +60 3 86881880 Complaint Hotline: 1-800-888-030 Email: aduanskmm@cmc.gov.my I've just sent mine |
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Jun 20 2008, 02:40 AM
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#3
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Senior Member
914 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(NickedAsy @ Jun 20 2008, 01:56 AM) TMNut just restored the international links I couldn't access just now. i guessed that's because at 1am, its kinda after peak.  so the speed increases |
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Jun 22 2008, 12:09 AM
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#4
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Senior Member
914 posts Joined: Jan 2003 From: Kuala Lumpur
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I've emailed to the Malaysian Communication and Multimedia Commission as some forumer said that Streamyx will react fast if complaint to MCMC.
But it seems not the case for this issue, as no reply from both Streamyx and MCMC for this problem. Maybe too many ppl have wrote to them and they just ignore it as the easier solutions |
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Jun 22 2008, 12:16 AM
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#5
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Senior Member
914 posts Joined: Jan 2003 From: Kuala Lumpur
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Update: Streamyx just replied me saying that they apologize for the issue and request some time for thorough investigation by relevant department.
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Jun 22 2008, 01:10 AM
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#6
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Senior Member
914 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(Xtryfe @ Jun 22 2008, 12:48 AM) We refer to your query on slow connection issue. Upon checking through our system, it is note that your report (Hidden by me  ) is still in the midst of rectification by our Technical Department. We have proceeded the ping result to the respective department for further action.Please be assured that the matter is given high priority and our technical personnel will be contacting to update you on the outcome of their investigation. We highly appreciate your co-operation to give us some time for this and we will do our best to resolve this matter as soon as possible. Thus, we regret to inform you that we are unable to determine the duration of the matter you are enquiring about. For further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you can also contact TM at 100 and select "Internet Services". We would like to thank you for your feedback and we look forward to serving you better. Regards, Nurulasyikin Mohd. Salleh Customer Care Support, Internet Services, Customer Service Management, TM Retail. It just started to rain i swear to god if i lose this IP range ima charge my thunder bolt and shoot down TMnut!   |
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Jun 27 2008, 07:52 AM
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#7
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Senior Member
914 posts Joined: Jan 2003 From: Kuala Lumpur
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After the technician finally done something, my line now become slow All the time!!!
last time only slow from 8pm to 2am.. now at 7am also very2 slow |
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Jul 1 2008, 09:10 PM
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#8
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Senior Member
914 posts Joined: Jan 2003 From: Kuala Lumpur
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now lagi geram!!!
at this time (9:15pm), the streamyx keeps disconnecting. anyone experiencing? |
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