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 MY bad experience with COMSAT AP., very bad experience

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Joshua_0718
post Apr 29 2008, 03:44 PM

**Keep Walking 不停地走**
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QUOTE(youngkies @ Apr 29 2008, 07:06 AM)
too long to read. someone or TS mind to summarise tongue.gif
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The AP company giving a super terrible service to TS. DONE tongue.gif

Btw, TS, have you actually make a lawsuit to the company?
And no worries to use your original account. Morever, it is illegal to use duplicate account smile.gif

Added on April 29, 2008, 3:54 pm
QUOTE(Director @ Apr 29 2008, 02:30 PM)
thx for posting ur story over here. before this, i thought there is no big difference between original and AP set. now i realize that the service is totally different and the nightmare starts when the phone get into problem.
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Not necessary.
I don't get any problem with CSL company.
In Penang, I went to their Penang branch service center to repair, excellent
In KL, I went to their Shah Alam HQ branch service center to repair, service is above excellent. Morever, it is the speed and follow up that they keep doing.

Morever, the Shah Alam HQ branch, the customer service, are super friendly

This post has been edited by Joshua_0718: Apr 29 2008, 03:56 PM
Joshua_0718
post Apr 29 2008, 07:52 PM

**Keep Walking 不停地走**
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QUOTE(problemwithphone @ Apr 29 2008, 06:08 PM)
No i didn't proceed.I drop it due to various reasons that weren't on my side.My mistake because i should have sent the phone to the seller and not the service centre.The seller by law has a duty to serve the warranty because you're dealing directly with the seller and not the service centre.Once you go to the service centre and bypass the seller, it becomes more complicated.My advice is if have problem with warranty, go bcak to original seller if possible.This is to eliminate an extra party involved.So anything happens it's between u and the seller.Now like this, the problem is being pushd around between the seller, buyer and service centre.

the seller was smart enough to tell me that, i can't do anything because i went ot the service centre.He can only 'help' me to send it in again.If it comes back the same, ntg i can do. I think i got tricked, something must be going on.The seller washed his hands off this matter when i approached him.
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What ViRaViRa said is true. We can directly deal with the service center because they are the distributor, which means they are the head. Why can't we just deal with the distributor? Unless the distributor stated the policy SO!! Which is rare cases.

When customer dealing with the distributor and getting such lousy services, I don't think dealing with the seller could get you better service. Why? Usually the seller will make you a longer time to wait, and when you ask, they will push the duty to the distributor and said don't know anything. Or they will just say need a longer time to wait. As you can said, the problem is being pushed around between the seller, buyer and service centre.

Elimate extra party involve? They are actually involve because they are distributing. Don't tell me if you buy a Western Digital harddisk from a shop ABC. If the shop ABC bankrupt and could no longer continue their business, please don't tell me your warranty is void.
Joshua_0718
post Apr 29 2008, 08:01 PM

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QUOTE(N's @ Apr 29 2008, 07:59 PM)
This thread will become seller versus buyers. LMAO. I need to see what buyer have to write.
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It is fact actually. I am not any seller, but I prefer to deal with distributor straight away.

When I deal with distributor, they sometime ask me why I deal with them, I said it is faster, they laugh and said I am smart. As not many people know about it and will do that.

A lot of distributor will focus on customer, customer priority 1st when there is customer and dealer doing RMA with them
Joshua_0718
post Apr 30 2008, 03:31 PM

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I don't see any further discussion should be made since some information will not be revealed. And I don't see TS need any help or opinion too.

And that's the end of my post for this thread
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