Went to the office at SS13 today. Branch supervisor by the name of Encik Hussein said he has no knowledge of such blocking since he is only managing hardware between phone trunks to DSLAM exchange. Took my number. Told him about the attitude of his staff regarding the "not our problem" attitude, he defended his staff. I said "as a customer I don't care what you are in charge of, I just know TM and Streamyx, and your staff told me to come to the SS13 office, now I'm here. And you should not say it's not your problem because my logs said it is your problem". Showed him the logs, he said he will pass it onto other departments.
Sounds like this will be buried under a mountain of other cases. Looks like the people managing the network packets are the "untouchables" part of the TM org chart. Told him if it happens again, my next visit is to MCMC.
This post has been edited by spanker: Apr 28 2008, 06:36 PM
Streamyx Is Streamyx blocking your traffic?, Here's how to find out.
Apr 28 2008, 06:34 PM
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