QUOTE(topentra @ Apr 26 2008, 12:21 AM)
hello every1
i've just got mine this afternoon
there are some scratches over my xps
first the screen, then the lower part of battery
and the speakerk, looks like 'bursting out', rough!
then i made complaint to the sales, even attached some live pics
they promised to replace a new set next week
within this waiting period i can use this laptop as i like
they don care even i break any part of the xps but just need to return the full set to them
do u think that the replacement set can be a refurbished 1?
i'm so worry bout the replacement set...
but they promised tat they'll replace until i satisfy
they'll place a new order, mean the replacement set includes everything
i'm still wondering what they're gong to do wif the xps i'm using now...
are they going to refurbish and sell as a new set to other???
any have this experience b4 come share wif me
the replacement will not be a refurbish one. they claim its new but we will never know dont we?. and there is no certainty that the replacement will be in good shape but mostly likely it will be in a good shape. most definite dont worry about it.
The lappy that u gonna have now, they gonna take it back and i dont know what are they gonna do with it really. they wont promise they replace until ur satisfy, I assure u that!!! if u wanna get another replacement after this one.. it might be a lil hard though...
as soon as u get the second replacement and u dont like it, they ll have to call and engineer on site to verify of what that u dont like about it. if u ever manage to get a 3rd replacement and still dont like it, it ll be hard to get another replacement...
well, i dont think u dont have to worry about it.. just keep using ur laptop. the replacement will be there like in a week.