so far don have any prob. with my xps..just few times have prob. to start but fix after run some error checking..

but few days back i xcidently delete my D drive meant for backup & recovery, then after that all my auto backup fail.

i read about the nvidia problem on 5/8..then 2 days later, my display start to show the exact symptoms mention in the forum..
by the 3rd day, i can't even log on to windows. i called technical support and immediately they confirm the problem with my nvidia chip.
they promise to send a replacement for mobo on thursday but have to postpone it to friday coz there is no stoc available..guess other users have the same problem too..

how do you know you get refurbished mobo?is there any sign/mark on the mobo? and what is the possibility it will not happen again after you change your mobo?i get mine on saturday by special request coz they normally don't work on weekend as i've a very important presentation today in KL

5564321,

onli one month , oledi broken?at least mine 5 months..hehe.

how about if i get a cooler pad, will it lessen the GPU overheat problem?

what exactly do they mean as refurbished system?your xps or ur mobo?

if they refer it to your lappy,does it mean Dell notebooks from reseller/dist. are all refurbished?

as for the cooling pad, i'm thinking of buying Gigabyte Gpad Pro.anyone of u know how much is it?

thanks

how to buy refurbished unit direct from dell?do they have it in the website?

beware, to all nvidia 8400gs user out there, sooner or later this might happen to you..hehehe

btw, i'm in the middle of emailing dell asking about their action in case it happen again after my warraty has expired.

huhuhu..

mine also still a08. what happen if i update to a12? will the fan running non-stop as claimed by some of the forumer?

how come they didn't put new thermal grease when they changed mine?

why do u ask about serial no?

kazasho, i tot serial no = service tag..no?

anyone tried this before?

http://forum.notebookreview.com/showthread.php?t=268081

where can i get the copper?

agreed. mine also still not updated yet. better use cooler pad.

more effective.

plus, afraid if by updating bios, my battery life will be shorten.

after 4 consecutive days trying n just about to lost my patience, miraculously i get connected to dell chat session with the technical support

today. and here are some of the things discussed in that 1 hour session. i've changed the name and shorten it to what i think are important.


System You are now being connected to an agent. Thank you for using Dell Chat

System Connected with X

X Thank you for contacting Dell Technical Support. How may I assist you today?

ME recently, i've to change my mobo due the graphic card failure. But the technician did't re-apply new thermal grease to the processor?
is it normal?

X Yes it is normal. It is not necessary for the thermal grease to be applied.

X Not to worry on that. Your system is working fine.
X If you encounter any issue with the computer, you can drop in to get assistance.

bla..bla...bla..

ME another thing, i heard about the nvidia gpu problem and the dell extended 'enhancement ' warranty. does it apply to all nvidia user?

X It only applies to affected users.

ME i'm one of the affected user

ME so what happen to my warranty?

X http://direct2dell.com/one2one/archive/200...top-owners.aspx

X You can refer to the link above for more information.

ME how much will it cost to extend my warranty to 3 years?

X Do you mean to extend the warranty for another 2 years, which is 3 years including the original warranty?

ME yes

X I can help to submit a request to our quotation department for them to generate the quotation with the pricing to you.

ME Because we do not have the pricing with us in technical support department.

ME ok.so right now my warranty is 1 year complete cover + 1 year graphic card warranty?

X graphic card warranty is included in the computer warranty.

X As it is part of the computer.

ME yes, i know that, but what if the GC fails again after my 1 year warranty expired.

X If the issue is identified to be caused by the graphic card, we can arrange service as if it is in warranty.

X but that only applicable for issue that is related to the graphic card.

ME so it foc then?

X Yes. But please be reminded, as it is only for graphic card issue.

ME so how long will this 'GC warranty' applies?

X This only applicable for system that warranty expires before August 2009.

X So would you still like to receive the quotation for warranty extension?

ME yes. do you have my email?

X Correct me if I get it wrongly. the email is XXXXXXXX@gmail.com

ME my warrnt will expired around mac next year 2009. so after that onli my GC is covered? am i right?

ME yes. that's my email address

X Yes you are right.

X All right, I will get the quotation team to send you the email with the pricing.

ME no time frame?( for GC ) ..let say it fails in the 3rd year?

X It covers only until August 2009.

ME ?..so i onli get at most 6 months warranty for my GC after my warranty expired?

X Yes, you can say so.

X However, you have got the parts replaced for this issue, and those parts should resolve the problem already.

X Therefore, the problem is most likely will not recur.

ME how do i know the replaced part will not faulty? u replaced it with same nvidia 8400gs right?

X There are fixes on the parts replaced. and also the BIOS updated.

ME the updated bios is onli preventive measure..

X As I mentioned, there are fixed on the parts replaced.

ME by parts u mean the GPU or the motherboard?

X The motherboard components, as the graphics processor came with the motherboard for the model of your computer.

ME correct me if im wrong but from what i know the problem lies on the graphic processor not the mainboard.

X It came with the motherboard.

X You are not the only customer that encounter this issue, and replacing the motherboard with the graphic processor that came with it has helped our customers to fix this issue.

bla..bla...bla
X Not to worry, the service that has been carried out has fix the issue.

X If the issue recurs, which is very unlikely to be happen, we will do our best to assist you.


more bla..bla..bla


X Thank you for contacting Dell Chat Support. It was a pleasure assisting you. Have a great day.

System X has left this session!

System The session has ended!

i think intel 3100 is better than ati radeon 200 xpress.

---

Added on August 26, 2008, 10:02 pmi oledi get the quotation for my extended 2 Years Next Business Day Onsite Parts and Labour 1
(2 Years CompleteCover)..and what a shock ....rm 1400..



This post has been edited by redtuna: Aug 26 2008, 10:02 PM

it's not a verbal quotation.they emailed the invoice to me.

No Code Description Qty Price MYR Amount MYR
1 WS-INSPIRON WS-INSPIRON - Maintenance Services: Inspiron Notebook 1 1,400.00 1,400.00
Extended 2 Years Next Business Day Onsite Parts and Labour 1
2 Years CompleteCover 1
ALL 30 Days Online Training - Effective From The Invoice Date 1

or maybe, the price is not fixed, based on service history of the customer?

same system as car insurance..

u can buy direct from tecasia..4@5th floor lyp..i can't remember.

for the overheating problem, u can look back to previous post 3 -4 pages back..

GUYS, I HAVE A QUESTION. How can I extend my warranty?
Since I pretty much enjoyed my warranty with Dell in this first year, I really feel like I should extend my warranty. Dell's after-sales service is really.. NO #1, fast and prompt, kudos to Dell.

---

Added on September 5, 2008, 8:33 am


wah, ColeXE, so many things changed for your laptop..if u want to extend ur warranty expect to pay >1000 ( u can refer to my previous post #792

page 38)..and i only changed the mobo...

[quote=ColeXE,Sep 7 2008, 06:54 AM]
OMG! OVER RM1k!! Thought I was just starting to enjoy my XPS M1330 a little bit more but... I'm going to ask for a quotation and see how much mine costs. Soo curious to know...


ok, ColeXE, gud luck..btw, mind if u can share ur quotation with us once u get it..i also curious to know..hohoh

kazasho, so far no problem eh with ur dual boot?..how much is the leopard OS?