ROFL! Well...that's where he should be asking if problems occur.

Then again, I guess he wants to know if there's anyone else in his area experiencing similar personal problems.

where u got that news..in website not mention any...

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Added on September 14, 2008, 9:34 am

mind to share wat is ur problem and the direct number??
really want to know about ur feedback  as i didnt try it yet..

Well, honestly, it's not very possible to use up to 20GB without doing torrent and p2p download.

Try email spam to Streamyx and see what happens.

anyone using w1max having the problem to connect to http://www.forum.iahgames.com/dragonica ? There is also another problem where i keep lagging and dc from Ro when using w1max, but not for streamyx

i can only connect to the forum using streamyx which is annoying....too annoying

Btw raffless, do you mind sharing the direct number..? XD

I think both are good ... if the careline received the complaint, they will escalate to solve it. If more and more people calling, they will need to solve the problem even more urgently as it could affect their KPI.

Hehe ... teamwork!

And you get the information from? ... Please quote your source ya.

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Added on September 17, 2008, 12:21 am

agree

for now user are limited & less complain. problem resolve is fast.

wait until users grow big, could it be next Izzi    "next thing you know careline engage/brick"

if P1 W1MAX staff reading, a official support forum is very important

===off topic===
now i think most MY isp hardworking resolving problem. think of rm50 million

I am facing the same problem.. I keep getting dc at night and the speed seems to deteriorate over time. I called up customer service and they assure me that this problem is temporary because they are doing some upgrade with their towers. They will send a technician over to my place in the next few days.

May I know what package from P1 are you subscribed to?

do u know what was the problem?

Well, that's only one user's feedback, can't judge a service by one user right...have to give some time and when they finish the whole Malaysia implementation, then we can judge where the service standard lies.

I want to know how much has it drop? does it go below the speed they promised?

Wimax got higher ping compare to other ISP

And you think it's actually abnormal?

Can't really answer that question, can I? As it's subject to where you ping to and whether your destination is congested.

Try to ping to their own website page www.p1.com.my, if the ping time is above 100ms well, then you can be sure that's a valid problem there.

Screenshot and blast their careline lah ... posting on Lowyatnet also won't help you much 

For those new subscribers, it's fine since refund is possible during the trial period. For those early birds, lol ... too bad ...

Hi there,

You should be getting an email notification when you have reached 15GB as a warning letter

Thank you!
Packet One team

Hi there,

Thank you for your feedback and our sincere apologies for your situation.
Waring letters are only sent to users who are reaching their 15GB limit (out of the 20GB limit).
Can you try facing your modem towards Jalan 4/23A and let us know if there is an improvement in the situation?

Thank you,
Packet One team

I'm a disappointed customer after subscribed P1 for trial. Going to return the modem to them later this afternoon.

My story
My area was sec21/** and it's very near to paramount.
The reseller was telling me my area is coverage and so I just give a try since there's 15 days trial period.

I applied for 1.2mbps rm89 2years contract on 24 December 2008. and the reseller said I need to wait 12 hours to get activated.

On 25 December 2008. Finally I got to connect at night and it is really fast. I'm happily watch youtube and download some files which I never have that kind of downlaoding speed before at home.

On 26 December 2008 morning. The modem unable to connect and red/orange light kept blinking. I called up the call-centre and they said they will sent the technician to my place to check. In the same times, I do called up the resellers and he came over my place with his demo set. His demo set works fine and mine is NOT at all. So he assumed the modem has problem and requested me to call up the centre for technician help. Call-centre said the technician will give me a call within 24hrs.

On 27 December 2008. No one call, I call up again .. and said same thing... "The technician will follow up within 24 hours"

On 29 December 2008. No one call.... and i got the same phrase "The technician will follow up within 24 hours"

After 24 hrs,
On 31 December 2008. NO NEWS.. CALL UP and same thing, "The Technician will follow within 24 hours"

On 2 Jan 2009. Once I verify my Name. The Call-centre person also shocked when saw my record to called up, and he is friendly enough to help me and put an URGENT NOTE.. and said "He will make sure the Technician will follow up within 24 hours.

On 3 Jan 2009. Finally someone called and she said she saw my urgent message and she will sent one technician come over my place and the technician will call me before he come.. END UP !! NO CALL !!! KNN

On 5 Jan 2009. I called up and ask is why taking so long to response and it's just an easy things! and I got the same phrase again and again "The Technician will follow up within 24 hours.."

On 6 Jan 2009. I only used p1 less than 2 hours on 25 December 2009 .. and the rest of the continuous day I can't able to connect. I have fed up for this kind of service and my 15 days trial period going to finish. and I called up ..same thing, "THE TECHNICIAN WILL FOLLOW UP WITHIN 24 HOURS and WE CAN'T CONTACT THE TECHNICIAN DEPARTMENT.. EVERYTHING HAVE TO GO THROUGH THE CALL_CENTER.

AND YES!! I GOT BILLING STATEMENT INTO MY EMAIL TOO !!! (Only their billing statement so efficient)

LATER ON, I WILL THROW BACK THEM THE MODEM.