well, there're so much complaint isn't really about their facial & product,
it's bcos the consumer felt they are given normal facial & normal product but being charge at a premium price.

they are not doing something illegal, just unethical. afterall, they cant swipe your card witout your consent & signature.

for those ladies that really look for branded, well-known international facial treatments and saloon, definitely not NYSS, no no! check out the Pamper Zone in starhill, kanebo international charge facial more expensive than NYSS and got no complaints... some facial in Clarins are cheaper then NYSS, and yes Clarins is a -real international brand-

NEW YORK skin solutions, LOL, people in New York's gonna say "huh? ya sayin'?"