Hi. New user here.

I would like your opinions regarding my problem (out of topic from current discussion).

I took ASBF loan from HLB last 02/2019. I took RM200k for 30 years tenure + RM390.52 takaful for 5 years at the rate of 4.85%.

When I registered for the loan at the bank branch, I decided to pay the takaful as full upfront payment.

However, when I opened the bank app after the loan approval, I noticed the loan amount was RM200,390.52.

Shouldn't the loan amount would be only RM200,000 since I already fully paid the takaful?

At first, I thought the system was still not updated since my loan was still new at that time, but after a few months, the total loan amount was still RM200,390.52 until today.

I planned to make a query to the bank before, but I always forgot until recently.

So, recently, I asked the banker who was in charged with my loan regarding this matter. I was told that I haven't paid the takaful since I opted to finance it through monthly payment, and hence, the total loan is RM200,390.52.

I was also told by the banker that self-financed takaful was not allowed at that time. However, when I scrolled back our previous Whatsapp conversation from last year, it was clear that I was given by the banker 2 choices for the takaful payment options. Either full lump sum payment or monthly payment.

So, I was confused right now. If my memory served me right, I did make the full payment at the bank at that time. I have no receipt since the banker told me everything will be emailed to me including the loan certificate/loan approval letter. So, I did not insist on the receipt at that time.

Is it true that self-financed takaful was not allowed last year (February 2019)?

Was I being played by the banker?

Or

Is it me who were wrong here?

Any opinion?

Thank you.

I cannot trace back the transaction since I paid by cash. I clearly remembered bringing lots of cash in my wallet on that day since I already decided to pay upfront payment for the takaful.

Now, the banker kept insisting that I chose monthly payment and even showed the scanned document form. Regarding the form, I was stupid to sign a blank document at that time because I was in hurry.

I never see the completed form.

Does anyone know when is the last date to settle e-filing for LHDN?

My bad. Thanks anyway.

Selamat hari raya.
Ada sesiapa tau tak based on sijil ni, ad x mention saya da bayar ke belum takaful Rm390.52? Single contribution tu maksudnya saya da bayar ke belum?

Thank you for the reply.

1) Is there any way to know,
- did HLBB paid with their own money first or did they use my money to pay the takaful?

2) Is it true that HLBB did not accept customer's lump sum upfront payment for takaful?

1) Noted.

2) Recently, I was informed by the banker (HLBB) that takaful was not allowed to be paid by own money last year. I was sure that I paid cash the takaful (lump sum upfront payment) last year but I forgot to insist for the receipt at that time. Now, they claimed that I haven't paid the takaful last year, with the argument that, customers were not allowed to pay takaful with own money during 2019. I was so confused now and felt cheated.

Thanks btw.

The thing is, I already spoke to both banker and CS. The CS also claimed the same thing, as if backing up their staff. The banker kept saying that she never accepted cash payment by hands. The thing is, we were in a consultation room at that time. Each documentation was done there (basically I was stupid enough to sign empty forms) and the takaful payment was also paid to her in that room. She told me to just sit there in the room and she would handle everything, which was why I paid cash to her in that room without going to the counters. I was told then that every receipt and documentation will be emailed back to me later.

Well, right now it was my word against them and I don't see how I can ever get justice. I was thinking to terminate my loan because I lost my trust with HLBB and besides, I don't see much benefits right now with the current market and my high HLBB loan interest. It's just that I don't have the time to go to the bank right now to surrender the certificate.

P/s - The banker knows who she is if she ever reads this.

I need to scroll back my email. I am working right now. Perhaps later.

Thanks anyway.

Did you take the takaful/insurance with the loan? How much you have to pay?

So, how much is your commitment per month with that loan? It seems like RM892/month right?

I see. I thought we can use Maybank2u for ASBF2. Pity.
Btw, assuming your age is less than 30, you can get a better deal for ASBF with other banks. They provide longer tenure and more competitive profit interest. You can get monthly instalment as low as Rm7++/month. You really should reconsider this loan.
Just my humble opinion. No hate.

This post has been edited by sirhus: Oct 15 2021, 10:21 AM

This is, of course, ASBF1 right?

For sure, Ambank's quota for ASBF2 is long gone. Sayonara.