Anyone facing error message which says something like

'no answer from remote computer/connection, so the port used are closed. blablabla for Help and More info lablabla'

So some reason i was unable to connect to 3G from one of my office these few days. But previously, i had no problem connecting, the speed is superb.

Called the CS, told me that my office is actually only PARTIALLY 3G COVERED (WTF) thus i was unable to connect. Asked me to used GPRS instead.

After changing the setting for GPRS only, i did manage to connect, but not able to surf the net at all.

.... Geeez...


edit : Perfectly fine to connect from other places. Currently on Maxis 3G connecting from another location...

This post has been edited by ed0gawa: Feb 22 2009, 06:28 PM

fark Maxis BB customer service and technical team.
Totally the same as TMnuts ... typical Malaysia company..

Been complaining over my issue for 1 whole week.
Keep asking me to change setting from my side and finally after i got fed up with a few tries... the technical teams says it is a network error. Promises an answer within 3 working days.

Called up again today to inquire it. Was told that there were no cases reported for my account. The bloody kind CS offers to report it again and told me, it'll take a farking 7 days and when i asked for a case/report number, he said he'll call me later and give it me ..

wTF .. what kind of system are they running on? No report number generated after reporting? Need to wait?

I admit the speed of the connection is fast when everything is ok, but .. it has been more than 1 farking week that i can't connect from my office.

This post has been edited by ed0gawa: Mar 2 2009, 11:39 AM

anyone got email of maxis exec/officer?

i am writing an email to nccc/mcmc/skmm plus any other media .... gonna forward a copy to maxis....

they bloody think we are idiots?


screw maxis ... i sent an email to

aduanskmm@cmc.gov.my, features@nstp.com.my;ent@nstp.com.my,komputer@bharian.com.my,cyberworld@sinchew.com.my,info@sinchew-i.com,info@nanyang.com

cc. customercare@maxis.com.my,fwtan@maxis.com.my,ssheryl@maxis.com.my,wkaren@maxis.com.my


well, my complaint were badly written as i am too mad to even think straight...



This post has been edited by ed0gawa: Mar 4 2009, 07:58 PM

Wow, right after the email was sent, problem solved + instead of te usual 4bar of UMTS network, i am seeing 5 bar of HSDPA ...

Now i can connect to the network. So calling their hotline is totally useless.
Go straight at their exec or management is better...

This post has been edited by ed0gawa: Mar 5 2009, 01:08 PM

Might be coincidence, might be not.
What i do get confirmation that it is issue with their network instead of client-side like what their customer service were suggesting all the time when i call them.
And also i get to know that those customer service operator NEVER and DID NOT reported my case to the technical dept.

It was until my email were sent out to one of their corp comm person, where she help me to forward it to senior of customer care and technical team. It was until then only my case were 'officially reported'....

Although case resolved, i get back my connection.
BUT I FARKING BOHSONG on how i was treated and I had to use my postpaid account + phone as broadband modem during that period.

Well, they says their call centre are outsourced, need re-training, had already give a stern warning to that company. A damn poorly managed call centre i must say.

Got waiver of 1 month bill as apology from Maxis for all the stupid advises of removing sim card, unplug + plug it back and change setting from auto to manual, manual to auto ....

The speed is actually quite ok for areas that i use wbb with. No complains on the speed, only the bloody customer service really ticks me off.