Ok, i called the customer service yesterday, from what i understand is that when you exceed your volume limit, your speed would throttle, for e.g. you start off with 7.2 Mbps, once you reach 1.5GB, it would cut down, may be half (may be 3.6 Mbps).
And if you continue to utilize more, it would cut down more (may be now 1.8 Mbps) and so on up to the point it is very slow but it would not stop entirely lar i heard, just probably not useful for video streaming and gaming anymore. The throttle happen phase by phase.

Maxis reserve the right to decide how much they would cut down the speed stated in the contract. So, the cut by half is just my theory. It could be that they would immediate cut to 128kbps or lower, who knows. The customer service agent also mentioned that if your speed has become too slow, you can always go to maxis broadband website to increase the FUP, it would be billed later to your monthly fee. Not quite sure what is the amount, can check yourself. Basically, you can increase or restore your volume allowance when you want it if the speed is too slow for you.

So basically, I would say, you pay what you get. The less you pay, the less you get. which is fair lar IMHO.

According to them. No.
But it would be slow, slower and slowest but not stop.

Actually, 1GB download is very easy to reach in few days. Just try out this using U-Mobile. $$ gone testing the prepaid.

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Added on April 4, 2010, 1:40 pmDoes it come with maxis modem? Because i think maxis is not using the same HSDPA modem like celcom or digi.

This post has been edited by dyaf: Apr 4 2010, 01:45 PM

From what i have heard during conversation with the customer service agent, it is rebate every month of RM30 for 5 months if you are getting the package with modem. (RM150). So, each month you are only paying RM18 until the 6th month, you pay the RM48. For package without modem, you have pay to RM48 upfront for the first month. Anyway, I could be understanding it differently. Any others who have called the maxis customer service? (number is 123 for maxis mobile holder / 0374922123)

No, there is a setback cautioned by the service agent. If you are getting the package with rebate RM30 every month. If you decided to terminate before the 5th month. You would loose out your rebate. That mean you are buying the modem with RM150 which i think it is not so bad either lar. Modem nowadays more or less this price anyway. Btw, the modem is most like lock to Maxis. So, you would need to do something to unlock it. So, the only risk is able to unlock or not. If cannot, then keep the modem as Maxis souvenier lor like key chain may be . Lol....

Probably for kiasu people, they would stick to the plan for 5 months lar.

Actually, based on my experience with wireless broadband. The first month is always the most important month for you to decide to continue or not.

If you do not have the connection at your area (which quite common because different providers have different focus on the coverage area. Sometimes the package look attractive but no point if your area have no good connection. Got coverage also no use one lar.). You would likely to get a very bad or not usable at all connection which i don;t think you would want to stick to it more than another day .

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Added on April 4, 2010, 6:39 pmYeah, i feel the way too. Unlike other operator, you would need to beg them for refund on down payment. Feel sad when need to travel here and there just to get the down payment. I think at work also not that hardworking ah.

This post has been edited by dyaf: Apr 4 2010, 06:53 PM

Yeah, i don;t think they would do that for non contractual users. All the users would unsubscribe immediately if they increase the price. Because it is not contractual bound.


So far have you reached the volume quota yet? If so, how is the capped speed like?

Mind to show up the speed meter?

So, there is nothing to stop you for changing to other operator.

That is the advantage of HSDPA network. Can choose among Digi, Maxis, U-Mobile and Celcom. Tak suka, change...

That is the problem when the speed is fast. It kills / consume all your data volume really fast.

If you are on 7.2Mbps connection to download a 1.5GB file. I think only take less than half an hour to use up all your quota.
Need a very good data management program, any good tool to use? I think better don;t do speed test much ah, waste your volume ah... Save it for good cause..

Yeah, 1.5 GB IMHO is really really little too. P1 Wimax Rm49 package has as much as 5GB data quota, after that would get capped but of course the speed is not as high like 7.2Mbps for Maxis. That is why, the speed after capped is the determine factor now. If it gradually capped from 7.2Mbps, probably it take some time to reach the same speed like other operator. If the capped speed is immediately to 128Kbps. That would mean we are simply paying RM48 for 128Kbps unless that is you are willing to pay more but the fate is the same, 1.5GB, 3.0GB, 5GB is not much different for a 7.2 Mbps broadband. (should be like 3GB, 10GB and then 20GB and so on but Maxis would not agree on this of course. ) It is a matter of time, really short one that is.

I think E220 maximum download speed it can support is only 3.6Mbps whereas
E1762 can support up to 7.2Mbps.

E220 (though version looks like higher but instead it is an older modem)
http://www.huawei.com/mobileweb/en/products/view.do?id=282


E1762
http://bc.whirlpool.net.au/bc/hardware/?ac...ew&model_id=900

hmmm, wat is the point? It is not originally design to be.

Hacking mean not tested by the manufacturer although it would work. Kinda like use it at your own risk. If can choose, better dun hack ler unless there are *extra* after hacked. Anything *extra* after hacked?

Damn maxis, the 130Kbps is really low after capped. You have to remember that you start from 7200Kbps and you get capped till this low after exceeded only little bit after 1.5GB (1.73Gb right?)
So, effectively, you are paying RM48 for 130Kbps per month which the worst i suspected has happened.

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Added on April 14, 2010, 7:23 pmI think they would not dare to do that. 130kbps (kilobits per second) is already slow.

It is about 130/8 = 16.83KB (kilo byte) per second like what your download speed is . Can still surf net and check mail lar but got other more attractive packages like U-Mobile RM68 for 5GB data volume and 384 Kbps after cap which is double the speed of 130Kbps. Or better, Wimax 5GB capped size with 400 kbps after capped which only cost RM49 per month.

I guess Maxis 7.2 Mbps big hooha is just a gimmick and not so much different than other operator.



This post has been edited by dyaf: Apr 14 2010, 07:23 PM

The 7 days refund is on each dealer discretion. The one I ask is there is no 7 days refund thingy too. If you want to escalate the matter further, talk to the customer service and get them to talk the dealer, i think it is resolvable, just that it would take time. So, yes, you are pretty much screwed if your line is not usable at all. (time, energy etc etc) But the bright side is you still get the modem for RM150 which is not so bad lar. Just check the price at lowyat, it is more or less the same or cheaper. So, all you need to do is crack the firmware and use other ISP sim card(like Celcom is a sure got coverage ISP)

However, if your are coverage is usable. Then, you "do" get free modem by each month refund by RM30. So, meaning, for the fist 5 months you only need to pay RM18 and not RM48. Maxis is not lying... After 5 month, then you need to pay RM48.

That is why, don't greed for the free modem if you already have a modem. That would save you a lot of unneeded hassle later when problem arise. If you don't have modem, i would suggest get the modem however. After all, you can't go online without it anyway.

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Added on April 25, 2010, 5:47 pmYeah, 1.5 GB cap for RM78 is totally sucks.Cannot imagine any idiots would subscribe that with that price. Just the marketing gimmick that Maxis is playing. RM48 for 1.5GB is actually not so much a discount in my opinion. It is just right for that price or slightly worse.

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Added on April 25, 2010, 5:50 pmActually, Maxis is not the one with best coverage to be honest. The best in coverage is Celcom. It is the first I tried that work in many places. Maxis is so so only. If you live in high floor apartment, you won;t be able to get the coverage too. (some frens told me that).



This post has been edited by dyaf: Apr 25 2010, 05:50 PM

If the coverage is for the purpose of mobility, then it fits the bill.
For speed, yes, celcom is not fast to be honest too.

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Added on April 25, 2010, 8:01 pmLets hope it stay. Just subscribe today too (without modem).
Hope it is speedier and more stable than my previous Celcom BB.



This post has been edited by dyaf: Apr 25 2010, 08:01 PM

Damned, the capped speed now is 100kbps. It is capped immediately after the data volume runs out.

I think this is great for parent who just want to make available the internet to their children. (the Parental Control and internet security is good for controlling the access and safeguard from viruses)

100kbps is definitely the capped speed. Try this afternoon and get the same thing.



Do you get SMS for the data volume runs out?

I get 2 SMS.

1. You are nearing your subscribed package's volume quota. Your speed will be reduced once you reach the quota

2. You have reached your volume quota. Once you are directed to the portal, your speed will be reduced. Buy more data volume to enjoy uncapped speeds.

I don't get directed to portal thou cause am not using maxis modem.

100kbps per month. Sigh~ Lets hope they would not get any lower. If it does, definitely need to terminate already.

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Added on May 2, 2010, 4:58 pmThe network protocol used by Maxis BB in my area is WCDMA and not HSDPA. However, for Celcom and U-Mobile. It is HSDPA.

Anyone here gotten the HSDPA network coverage at your area? If so, what is the speed like?

For maxis BB, I can get 3.6Mbps during off peak hours before my speed get capped.. (my modem can't get higher than 3.6 cause it does not support HSPA+ 7.2 Mbps but it is ok. I would get capped anyway.)

I suppose , you might be able to get higher with WCDMA network too.


This post has been edited by dyaf: May 2 2010, 04:58 PM

That is what i think too but I can get 3.6Mbps. So, it is definitely 3.5G.

After much digging, this is what i found

http://en.wikipedia.org/wiki/High_Speed_Packet_Access



For some strange reason, my modem is still detecting WCDMA but running on HSDPA speed. Guess that is the problem when am not using Maxis modem.

Huah, few seconds? That break the record.

Anyway, yeah, 1.5 GB is really low.

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Added on May 8, 2010, 12:47 pmI think you need to check if your speed is being capped.

https://myaccount.maxis.net.my/wbb/Default.aspx

If you have not been capped and yet slow. You need to cal the customer service to ask for help.

Also check if your area has coverage. It is not worthwhile if your area has no coverage and continue on the plan.



This post has been edited by dyaf: May 8 2010, 12:47 PM