Very common excuses given by them!!!! They will only open up the bandwidth when you complaint and then they close the bandwidth again after few days!!!!!
Then they will send a technician to your place to check after somemore complaints!!!!
No Logic at all!!!! They already know their problem and their problem is the
UNPLANNED UPGRADING WORK which affects too many customers that they are currently working on and still they want to act dump and come to your place!!!!!
What are they trying to do?????
These problem won't happen if they have planned their upgrading work properly!!!
Trust me, if you call their hotline 1800-82-2000, the operators will bring you round and round the loop like a
Mary Go Round!!! Nothing will be solved even after more than 10 calls!
INSIST TO SPEAK TO THEIR MANAGER!!!! Ask the operator if he can solve the problem or not? If not, don't waste our time!!! Transfer us to someone that can solve this problem!!!
This is what I did and they open the bandwidth
IMMEDIATELY and out of nowhere, I can surf with 2Mbps steadily (first time I experienced such fast). Thats mean they have the capability, just that they will bring you round and round till they have no choice!!!!
Totally un-ethictical conduct as a telecommunication giant!!!!
Potential subscriber, Please be warned!!! I have no choice since I signed up the HP laptop and Maxis BB service for 2 years which cannot be terminated!
I Strongly advice and encourage all affected customers to demand a compensation from them!!! Remember, we are allocated the rights to do so! Show them that we are educated customer and not those who they can cheat our money easily!Anyone agrees with me?
see told u guys maxis got problem.. i used in it kota kemuning (3rd floor apartment) for 1 year all was fine...
then suddenly it went down for 2 weeks+ running on Edge.. i called helpdesk 5 times... (only got return call once)
i terminated and sign up for celcom broadband usb 98... now i'm happy