am i the only oen having problem of not getting internet conenction when maxisbb modem only detect UTMS and not HSDPA??

i noticed i can only connected to the internet when the modem detects HSDPA or GPRS only.

waaa..soo many prob with maxis BB nowadays

anyone got email of maxis exec/officer?

i am writing an email to nccc/mcmc/skmm plus any other media .... gonna forward a copy to maxis....

they bloody think we are idiots?


screw maxis ... i sent an email to

aduanskmm@cmc.gov.my, features@nstp.com.my;ent@nstp.com.my,komputer@bharian.com.my,cyberworld@sinchew.com.my,info@sinchew-i.com,info@nanyang.com

cc. customercare@maxis.com.my,fwtan@maxis.com.my,ssheryl@maxis.com.my,wkaren@maxis.com.my


well, my complaint were badly written as i am too mad to even think straight...



This post has been edited by ed0gawa: Mar 4 2009, 07:58 PM

Make sure everytime you call, make an official report and take down the Case/Report ID for future reference

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Added on March 4, 2009, 9:47 pmI believe there was a 'MaxisBB OFFICIAL Complaint' thread last year. Someone has already made a 'Complaint Template'...just copy&paste lor

This post has been edited by ibnuasad: Mar 4 2009, 09:47 PM

i only used mind for three days. it s**ked. i returned it on the fourth day.

Wow, right after the email was sent, problem solved + instead of te usual 4bar of UMTS network, i am seeing 5 bar of HSDPA ...

Now i can connect to the network. So calling their hotline is totally useless.
Go straight at their exec or management is better...

This post has been edited by ed0gawa: Mar 5 2009, 01:08 PM

how is maxis connection nowadays? is it stable? is it true that the fair usage policy is not implemented yet? considering a move to maxis.

nah, it's a coincidence i guess. since i was also in a situation as you before this, but somehow today the line back on HSDPA, and faster. something to do with TMNet's 5march2009 service restoration?

Might be coincidence, might be not.
What i do get confirmation that it is issue with their network instead of client-side like what their customer service were suggesting all the time when i call them.
And also i get to know that those customer service operator NEVER and DID NOT reported my case to the technical dept.

It was until my email were sent out to one of their corp comm person, where she help me to forward it to senior of customer care and technical team. It was until then only my case were 'officially reported'....

Although case resolved, i get back my connection.
BUT I FARKING BOHSONG on how i was treated and I had to use my postpaid account + phone as broadband modem during that period.

yeah, me too..
i'm considering to move to maxis..

by the way, anyone from hulu langat (kg area)? How is the maxis bb speed there? got 3g connection?

bolded part is quite awesome

sigh, i guess maxis wbb will never like the good ol' days where i can play online games and torrent anytime with speed 100kBps++..

Well, they says their call centre are outsourced, need re-training, had already give a stern warning to that company. A damn poorly managed call centre i must say.

Got waiver of 1 month bill as apology from Maxis for all the stupid advises of removing sim card, unplug + plug it back and change setting from auto to manual, manual to auto ....

The speed is actually quite ok for areas that i use wbb with. No complains on the speed, only the bloody customer service really ticks me off.

Sorry guy.. this is my first post here.. i already use this Maxis Wireless (Advanced) since Dec 2007. but start last Saturday, they already capped my speed. May I know how long they going to cap my speed? is it until the end of this month. this is the first time they capped my speed.


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it will cap your speed until end of the month,look at my speed,same as yours

damn.. 3 more week to go..

be patient dude..i already face the same problem as yours

Do you guys frequent login to http://www.maxis.com.my/maxisbb/ ? I've made some observations in the past and it seems that each time you login, they will add and calculate your bandwidth based on your modem statistics. If you only login once and never login again, the data usage will be much lower than what you actually used. Or maybe that was a temporary glitch

i think now they randomly select the account to cap.. because this is my first time after more than 2 years i used it.. before this i use more that 5gb per month, but this month as at 7th March only 3gb, they already capped it. like last month i use more that 10gb, there is no cap at all...

yeah me too,usually my data usage around 20-30gb.now only 3.5gb already being cap. haiz

Last month maxis not cap my speed they just call me 2x give a warning my usage already exceed. But after that maxshit suspended my account cannot use internet and make call for 1/2 month.....kohkohkoh....