Go to this website http://www.skmm.gov.my/consumer/complaint.asp.
Scrolled down to Complaint Procedure.
Download Form 1 - Notification of Complaint.
Write your complaint. Write politely & send to aduanskmm@cmc.gov.my

I complained of slow connection & frequent disconnections. I go a reply on the same day. A few days later I got a call from an officer of TM I think.

It work for me. Now my download from testmy.net is about 900 kbps & from speakeasy.net about 700 kbps. From speedtest.net (KL) about 900kbps. Mine is 1M line. So far so good. Touch wood.

Give it a try

P/S,
Wasting time complaining direct to TM. Most of the time it does not work out the way you want.

This post has been edited by jitbeng: Jun 17 2008, 05:42 PM