20/12/2008
SERVICE INTERRUPTION

Dear Valued Customers,
Telekom Malaysia Berhad ™ wishes to announce that there is a disruption of its Internet services due to circuits fault on Southeast Asia - Middle East - Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Malaysia to Europe. Due to this, customers using Internet services may now experience very slow browsing while accessing websites hosted in Europe.

In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to Europe may also experience major service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to Worsen the congestion.

Restoration works on the affected cables are already in progress. However, in the restoration process, traffic to Northern America may experience Major degradation while traffic to other countries will still be affected. TM expects the complete recovery of its services by December 31, 2008. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems. But we wont entertaint

Thank You.