Just like us, we compare our speed to other country like US, Singapore, and so on. The Americans also compare their speed to other European country, and the US ones are very expensive in comparison to them. US ISP also does alot of throttling, and some even limit the monthly usage to 60GB, if you use more than that, your line will cut off, and you have to wait for your new quota next month.

You can see these complains in their tech forum like hardocp.com, lol...

TMnet customer support hit a new low. lately my line went off on friday and made the normal report and all.

On saturday evening, i got a call from a b*tch who refuse to send any technician because she claimed that they already fix the problem on their site. She insist that I get a different modem and test my line before they can do anything else. she even ask me what happens if the technician come here and find out my modem is the problem, macam mana?

Isn't that the job of their technician in the first place?

unsatisfied, i call 100 again and and after talking to the support person, finally, a guy came on the line and told me that he will dispatch another team to look into my problem and give him 24 hours. it was fixed by 2pm today

I have to give credit to their technical team, at least they are doing something and even though its sunday today, they somehow manage to fix my line.


But the customer support is really a pain in the rectum. Since when its it their policy that the customers are suppose to test their own modem and all after a report is made?

I told her that they already ask me to ping my modem and all and its working before they make the report, but she only listen to herself talk

I wish they have people who will actually listen to what the customer is saying

/end of rant

This post has been edited by Hornet: Mar 1 2009, 05:18 PM

Another weekend, another downtime for my line here, no dls from yesterday till now

they really have some serious issues

TMnet and cables...

Just last christmas my line was down for 4 days, was told that the fiber optic cable got problem.

Last sunday, my line down again, no dsl light, was told that it is cable problem, today only got back the dsl

And I found the news that Tmnet is experiencing international cable problem


Sigh... now sites like youtube are very slow