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Wolf516
post Jul 14 2008, 08:42 PM

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shocking.gif I juz registered U-Mobile yesterday at wangsa maju....

I need to know these things really badly because I don't trust what they said when I asked them

1.Is there a download limit in a month?
2.P2P connection allowed?
3.Any hidden charges or penalty when terminating the service?
4.Is the IP , dynamic or static?

The sales guy keep saying no no no but I really DOUBT it.... as I sell maxis broadband last time and really know all the dirty tricks they used

This post has been edited by Wolf516: Jul 14 2008, 08:43 PM
Wolf516
post Jul 14 2008, 08:57 PM

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QUOTE(lelynx @ Jul 14 2008, 08:51 PM)

*
laugh.gif thanks for the info....

1.What happen after it reach 5gb limit.... means can't download anymore or they cap the speed...

2.What do you mean by monitored... rolleyes.gif because *cough im a heavy downloader using torrents....
Wolf516
post Jul 17 2008, 04:05 PM

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Hey guyz sad.gif how do you use the phone as your modem?

im using N95 and I insert the U-mobile sim card into it

when I boot up it keep on saying sim card registration failed

I called their customer service and said that my account has been activated yesterday

Well thats all that they can do, since they know nuts about their own service
Wolf516
post Jul 17 2008, 04:43 PM

On my way
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Joined: Jul 2007
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I am really really dissappointed with this U-Mobile........ their promoter is really the worse ever,
They would lie about everything juz to get their product sold~!!!

At 1st he said there is no download + upload limit... no capping of speed... no banning of p2p (all those sweet words you want to hear)

Then when I ask him about this promotion without their modem (RM58) he said no problem.... can use phone as modem

Then I called the service center today just to know the opposite!!! they say this data plan can only be used with HSPDA modem (WTF??)

1st time call their service center, I complained the sim card registration failed
Re: Im sorry Sir, Your area doesn't seem to be in our coverage , our 3g is divided between celcom and u-mobile, most probably you're in celcom
area (huh???? that guy said this whole area is in their coverage (setapak , wangsa maju)

2nd time call their service center, This time is a guy , I ask whether im in the coverage area or not and want to ask how to use phone as a modem
Re: Yes Sir, your area is inside our coverage, Sim Card registration failed? err... please wait sir let me check awhile (5minutes later)
Ok sir, im sorry but , you can't use phone as your modem (then why I buy it for?)
Me: But other users can use phone as their modem, so why mine can't? even your promoter guarantee it
Re: Im sorry Sir, but using the phone as a modem is only possible when u using the mobile broadband plan.... (huh?? why I didn't hear anything about this????)
Me : Fine , HOW DO I TERMINATE THIS SERVICE? any charges I need to pay??
Re: Erm... No Sir, there are no charges , you just need to go to our service center to terminate it and pay the 5% government tax...
Me : shocking.gif 5% government tax of???
Re : Don't worry Sir, they will calculate for you when u reach at our service center
Me : *duuttttttttttttttttttttttttttttttt*



conclusion: Im fed up of their customer service, im going down to Times Square this Saturday and going to give them a WAKE UP CALL


Added on July 17, 2008, 4:45 pm
QUOTE(xpresside @ Jul 17 2008, 04:40 PM)
usually takes 3 days after register to get the sim active..
when did u register?
*
hah. the funny thing is , I register on Sunday Night ( Early Monday)

then he said the latest would be Tuesday @ Wednesday activate... well fine, I can wait

But I call the customer service today and they said my account is activated yesterday

yet I still can't use it

This post has been edited by Wolf516: Jul 17 2008, 04:45 PM
Wolf516
post Jul 18 2008, 03:41 AM

On my way
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QUOTE(lelynx @ Jul 17 2008, 08:31 PM)
Wolf516,
- which package that u r actually getting? the normal Postpaid/Prepaid sim pack or the SurfwithU?
- if u r on Postpaid/Prepaid, then u can still use it for internet but the Data Rate will be charged
- if u r on SurfwithU, any 3g phone or HSPDA modem can be used. No fuss about it
- for coverage, forget about what the customer service told u about 'our 3g is divided between celcom and u-mobile'... 100% wrong info
- as it's for normal phone call for celcom, not 3g
- setapak is covered by Umobile 3g, that's for sure
- btw, on your part where u slot the simcard to n95 and it gave error, could be the simcard problem. go to Sunway or BTS to find the staffs there. they will able to help.

xpresside,
- activation normally will be slow nowadays especially from customer service
- of course, there are *ways* to check this if u know how... ;P
*
Im using the SurfwithU data package

I used my phone (N95) as the modem, but the sim registration fails when I insert it to my phone
(the data package can't be used to sms or call perhaps thats the problem)

But if im going to use my phone as a modem... I need the settings which is the access point, username and password
Wolf516
post Jul 18 2008, 12:45 PM

On my way
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Senior Member
589 posts

Joined: Jul 2007
From: The Reality Known As Hell


QUOTE(xpresside @ Jul 18 2008, 12:11 PM)
*99# <-------- access point?
my3g <------------username?
*
what about the password?
Wolf516
post Jul 18 2008, 02:41 PM

On my way
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Joined: Jul 2007
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QUOTE(MakNok @ Jul 18 2008, 01:23 PM)
i wish to point out here.
U38 postpaid only come with two free month data access..

so,the 1st two month....free surfing and downloading lo.. biggrin.gif

Added on July 18, 2008, 1:26 pmno need password.

just key in APN:my3g
dial number:*99#
*
=/ no luck
Wolf516
post Jul 18 2008, 11:17 PM

On my way
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Joined: Jul 2007
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QUOTE(lelynx @ Jul 18 2008, 05:30 PM)
dial number = *99#
access point = my3g
username = <blank>
password = <blank>

and if u r using Nokia PC Suite, u don't need to put it the *99#

If still can't get connected, better send back your SIM Card to be tested by U Staffs
*
thanks for the help bro, but I think the problem originated from the sim card...... it fails to register

Anyway im going to bring it back to them this weekend...... and if by any chance im going to give it a second chance... it better work or im going to throw a grenade to their office.

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