I am really really dissappointed with this U-Mobile........ their promoter is really the worse ever,
They would lie about everything juz to get their product sold~!!!
At 1st he said there is no download + upload limit... no capping of speed... no banning of p2p (all those sweet words you want to hear)
Then when I ask him about this promotion without their modem (RM58) he said no problem.... can use phone as modem
Then I called the service center today just to know the opposite!!! they say this data plan can only be used with HSPDA modem (WTF??)
1st time call their service center, I complained the sim card registration failed
Re: Im sorry Sir, Your area doesn't seem to be in our coverage , our 3g is divided between celcom and u-mobile, most probably you're in celcom
area (huh???? that guy said this whole area is in their coverage (setapak , wangsa maju)
2nd time call their service center, This time is a guy , I ask whether im in the coverage area or not and want to ask how to use phone as a modem
Re: Yes Sir, your area is inside our coverage, Sim Card registration failed? err... please wait sir let me check awhile (5minutes later)
Ok sir, im sorry but , you can't use phone as your modem (then why I buy it for?)
Me: But other users can use phone as their modem, so why mine can't? even your promoter guarantee it
Re: Im sorry Sir, but using the phone as a modem is only possible when u using the mobile broadband plan.... (huh?? why I didn't hear anything about this????)
Me : Fine , HOW DO I TERMINATE THIS SERVICE? any charges I need to pay??
Re: Erm... No Sir, there are no charges , you just need to go to our service center to terminate it and pay the 5% government tax...
Me :

5% government tax of???
Re : Don't worry Sir, they will calculate for you when u reach at our service center
Me : *duuttttttttttttttttttttttttttttttt*
conclusion: Im fed up of their customer service, im going down to Times Square this Saturday and going to give them a WAKE UP CALL
Added on July 17, 2008, 4:45 pmQUOTE(xpresside @ Jul 17 2008, 04:40 PM)
usually takes 3 days after register to get the sim active..
when did u register?
hah. the funny thing is , I register on Sunday Night ( Early Monday)
then he said the latest would be Tuesday @ Wednesday activate... well fine, I can wait
But I call the customer service today and they said my account is activated yesterday
yet I still can't use it
This post has been edited by Wolf516: Jul 17 2008, 04:45 PM