i had this experienced last time. The guy who baggage exceed the limit want to tumpang my bag. Pity him cause MAS people at London quite strict....but later u kena hulur2 la skit

been trying to contact an air asia sales agent through their customer service hotline but so far didn't get any answer on the phone! i just get a reply that all sales agent are busy due to overwhelming response to our promotion blah blah blah. i was calling since yesterday, waiting for at least 15mins each before i gave up on the call. today i called again and waited for 30mins but still no one answered.

if this is the kind of service that they provide then i'd rather not book their zero fare tickets even if its really cheap.

u wanna complaint about what la?

What time did you call?

From their FAQ:

I agree with u there... For all the complaints and brickbats about stupid service provided by AirAsia, if not for them I wouldn't have been to places like Phuket, Bangkok, Langkawi, as well as the Gold Coast (this Friday! ) at an affordable price... You should see that giant model of an AirAsia plane i have in my room (bought during the flight to Phuket, scale of 1:100), it dwarves all the other MAS planes and a Titanic that i have!

And with Melbourne flights commencing this November, I'll be able to fly there to visit my bro and relatives without having to pay the HUGE fares charged by MAS anymore! I'm heading there in August next year, btw...

Air Asia informed my family about their cancellation to Krabi around 2.30 am on a SMS..That's so lame..My mum called and called but no one answered..I kinda pity them for this kind of thing.

yup...my sister bought tickets to Phuket... but due to the issue in phuket, they try to call them for like hours.. and failed to get any one in the HQ to answer the call >>> Sigh.. what a SERVICE!!

oh..really??
i also booked a ticket to Krabi...wonder will it be cancel suddenly or not...

It's not issue with Phuket but the whole Thailand itself.
Read the news, opposition is trying to topple the current government; so there's riots going on.
Not a good time to visit Thailand. Wonder whether or not there would be another military coup.
The current PM of thailand was the ex-general who started the coup to overthrow Thaksin's empire.


Better check with AK, or try see whether or not MAS flies there. If they do, just call the MAS call center and check with them whether or not the airport is closed.
This few days, they've closed 3 airports.
Bangkok, Phuket and the last one I'm not sure.

HAHA . Try to call to their number . 10 times . and 10 times. nobody answer. such a service , also can match Astro service.
Astro service 10 times. 1 time will be answered .

Malaysian mentality must be changed.

Hmm, hopefully it doesn't happen when i'm travelling to Krabi next year xD

i call airasia centre but seems there's no ppl answering the call.
Waited for more than 15min ledi but still no ppl answering the call ... i hear the machine telling me all those stupid promotion for more than 15min ledi

try after 9am maybe you will get a response?

i m calling now while reading forum ..damn shit ..
wanna change my flight due to the dangerous of bangkok
my bangkok trip was ruiled due to the protest n emergency ..

LOL why the need to call? Easier to check for more details/book/change flight ticket through website. Anyway, what time did you call? Usually the line gets a bit harder to get through during peak hours.

FYI, have called airasia call centre only once before, and the line gets through pretty quick.

i m on call now waiting for the ppl to pick up my call ..
damn the machine ..telling me all the stupid info

sabar ler....
things will look smoother n get done easily when u r at peace w urself..

I think you can browse the 'Contact us' in the airasia website, and find the customer service e-mail. Just inform them about it and ask them to contact you back.

Anyway, how do you purchase the ticket? If you bought it on9, then just log in to edit your flight details lor

Whole M'sia is calling AA & MAS now to change flight..for sure u got stuck-lah....why not go online & change? but if u are buying economy promo...forget about it..the T&C as stated in AA specifically mentioned that all promo tickets are fixed & no changes allowed


http://www.airasia.com/site/my/en/page.jsp...ence=airasiatnc

My flight to Bangkok at the end of September too... hopefully by then the situation will have settled down.