it's so damn difficult to get through their call centre... arghh!!!
AIRASIA, Services, Complains, & Q&A
AIRASIA, Services, Complains, & Q&A
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Nov 8 2008, 03:54 PM
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#21
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Senior Member
830 posts Joined: Jun 2006 From: AOR <-> PJ |
it's so damn difficult to get through their call centre... arghh!!!
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Nov 8 2008, 04:49 PM
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#22
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
QUOTE(stimix @ Nov 8 2008, 04:11 PM) They dun really operate via call centre-lah...u probably need to call non stop & kept in que .....as non frill airline all via email & internet booking..no point calling i know... but currently they have problem with online booking... can call the call centre for booking... i usually book their ticket online and pay by debit card... but now the debit card payment option is not there... damn!!! i hope they fix it ASAP... i need to book my ticket!!!! |
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Nov 26 2008, 06:54 PM
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#23
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
QUOTE(kevlarlim @ Nov 20 2008, 12:51 PM) As a budget traveler, I might not have been able to go to places like Bali, Jakarta, Singapore and Hanoi (best trip of my life) with my gf of 8 yrs (now fiancee this is very true... i'm studying in labuan and my hometown is in kedah... if not because of airasia, i don't think we can afford to go back for every semester break... what's more for CNY holiday which is only 1 week... flying with MAS will certainly burn a hole in our pocket... though i think they still have lots of things to improve in their customer service, overall i still like airasia... will be flying back home this sunday again with airasia... haha!!!I think AirAsia is great in catering to the Msians and taking what we want into account. They also allow us to express ourselves and let them know how we feel, like thru the blog we can write our experiences. Why dont we start giving suggestions here be it good or bad…as airasia have always looked out for us i think. I would like to give a chance for those whose life has been enhanced by their existence. |
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Feb 1 2009, 02:10 PM
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#24
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Senior Member
830 posts Joined: Jun 2006 From: AOR <-> PJ |
the only thing that i'm pissed off with airasia is they always change the flight time without any notice... have experienced this a lot for the KL - labuan or labuan - KL flight... and when i bought labuan - kl ticket (travelling on july 09) last year, i booked for the night flight... now when i checked again, they only have morning flight, cancelled the night one... and it's 745am!!! i don't want to fly to LCCT the night before and stay there all night long to wait for the flight anymore... so damn tiring and suffering... in the end, i bought MAS ticket for my next sem break trip back home... cost me RM 216 for return trip... a really good deal!!!!
This post has been edited by ken_zie: Feb 1 2009, 02:10 PM |
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Feb 1 2009, 03:54 PM
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#25
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
airasia tend to have delay for the night flight... so far, i only experienced one delay and it's a night flight... i wish they added the night flight for kl - labuan/ labuan - kl route again... the morning flight is so unconvenient for those staying at other states like me...
and some of their ground staff are rude and not friendly to the passengers... especially those in LCCT... maybe it's because of the long queue, fussy m'sian passengers and damn crowded check in area.. =p |
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Feb 1 2009, 06:46 PM
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#26
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
QUOTE(db07mufan @ Feb 1 2009, 04:18 PM) reason night flights have more delays if because of accumulated delays from its day flights. As its point to point, and they fly non stop with a 20 minutes turnaround, lateness will accumulate and flights that depart in the evening and night will experience delay due to the snowballing effect. yup, i know about that... but i really hate flying to LCCT the night before to wait for the earliest flight next morning... it's very tiring and troublesome for me to take the latest flight, i'll need to go to penang to depart... LCCT is always so crowded... but they're opening tune hotel near to LCCT... which i think will really help passengers like us...To be on the safe side, if you're scared about delays book your flights that depart early in the morning. And if you're looking to transit, i always take the latest flight that comes to KL, then the earliest flight out to KL. |
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Feb 23 2009, 12:41 PM
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#27
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
i bought for a zero fare ticket last year (travelling in july this year)... the flight that i booked supposed to be at night... then now i just discovered airasia had changed my flight to the morning and the route only have 1 daily flight now (before that they had 2 daily flight)...
so in the end, i booked for new ticket with MAS since the airasia time is inconvenient for me... can i ask for refund from them? |
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Mar 15 2009, 09:51 PM
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#28
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
QUOTE(yanne_aa @ Mar 11 2009, 12:35 PM) Anyone experience this before? maybe it's because the changed the flight time as well... this happened to me many times... they always changed the flight time without informing the customers earlier...AirAsia System Error??? When i purchased the air ticket, all the time for departure or arrival that i selected was for evening time. I remember i selected 21:00. Then when i finally clicked purchase, the time booked showed as 09.00 morning. What's wrong with it? I have called AirAsia, they just said they can't do anything without flight time change with "charges of RM80 per way" Damn it, means i have to pay another RM160 per 2 ways plus the increasing fee differences. I rather buy another ticket again. -- Yin Bee -- Added on March 15, 2009, 9:53 pm QUOTE(danny_ptlm @ Mar 15 2009, 07:35 PM) hai guys,kinnda need some opionion regards my friend flight schedule,he brought a KL (5-3-09)-MEL-KL....11-3-2009 return no, except if he buy a new ticket... you can only change the flight time/date... not allowed to change the route...but half way,he went to PERTH and have a nice vacation here, de problem is, he miss out the flight and will get any re-schedule flight or etc? ***he suppose return at 11-3-09 and MEL-KL...any possible he can change to PERTH-KL ??? thanks for da help yar ^^ This post has been edited by ken_zie: Mar 15 2009, 09:53 PM |
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Apr 18 2009, 10:10 PM
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#29
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
with the cheap price, couldn't complaint much on the seat space, luggage fees, foods etc... but airasia seriously have to train their staff on how to communicate with the passengers... i found that quite a number of their ground staff and cabin crews are quite rude to the passengers sometime... they have to realize that MAS now is also offering a very attractive deal... though their price might still be a little bit higher than airasia... they have to realize that customers are now willing to pay a bit extra for a better service... especially when it comes to needs of dealing with the service provider...
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May 1 2009, 11:55 PM
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#30
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Senior Member
830 posts Joined: Jun 2006 From: AOR <-> PJ |
QUOTE(Riddhy @ May 1 2009, 11:09 PM) hi can i buy air asia ticket using my maybank visa debit card that i got when i opened my account with picking a seat or without picking a seat?? if i'm not mistaken, you can't use the maybank visa debit card for online purchasing... well, that's what my friend said... you can opt for the online banking... easy n convenient... |
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May 10 2009, 12:15 PM
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#31
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
QUOTE(sheeta @ May 9 2009, 12:01 PM) Does AA charge for making flight changes? yup, they did charge RM 70 or RM 75 for the admin fees (depending on the flight)... plus the additional price of the ticket...I saw this on their website: Flight Change: Once a booking number has been issued, flight changes are subject to the following terms: Inside of forty-eight (48) hours prior to the scheduled flight departure time, no changes are allowed. The charges for flight change outside of forty-eight (48) hours prior to the scheduled flight departure time are provided for in the fee schedule, subject to the following conditions: if a lower fare is available, the difference in fares will not be refunded to the passenger; if the new flight booked is in a higher fare class than that of the cancelled booked flight, the difference in fares shall be paid by the passenger before the cancellation or change can be made; the change is not confirmed until we issue you a new Itinerary and/or booking number. changes on route(s) are not allowed. If I am not wrong, there is no additional chagres (service charge), but ofcox if the ticket is higher, you have to make up the difference. but i also heard that they charge. can anyone advise? thanks QUOTE(happyshirt @ May 9 2009, 05:46 PM) Does anyone know the flights to singapore is boarding and disembarking from front or back of plane?i wanna book my seat for fast exit. so would like to know. remember go kl from the back right? i think this really depends... sometimes they have both exit at the front and back... sometimes only 1 exit... but maybe you can try to ask them when you're booking for your flight...thanks. |
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Nov 11 2009, 12:52 AM
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#32
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
really really hope i can make a purchase... kept on receiving error message...
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May 18 2010, 07:59 PM
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#33
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
haiz... freaking slow...!!!!!!
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May 19 2010, 07:51 PM
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#34
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
*problem solved*
bought a penang to KK flight for RM 15. at first want to cancel the insurance but since the traffic is so freaking heavy and i don't want to wait for the page to reload, so just proceed with the payment This post has been edited by ken_zie: May 19 2010, 07:57 PM |
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May 19 2010, 08:30 PM
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#35
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
i bought it with the insurance in the end... and then i was searching for the return flight (didn't buy it together cause i was just trying my luck searching for the free seat ticket) that one i bought without the insurance.
i was not even 100% sure if i'll be able to travel cause it's still such a long time to go. that's why didn't plan to buy with the insurance. i guess just pray hard nothing will happen if i really can travel. |
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May 19 2010, 09:06 PM
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#36
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830 posts Joined: Jun 2006 From: AOR <-> PJ |
i guess this is also one of their way to earn money. if i can't travel, my RM 21 will just go like that to them. i can eat lots of foods with RM 21
This post has been edited by ken_zie: May 19 2010, 09:07 PM |
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