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 AIRASIA, Services, Complains, & Q&A

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happyshirt
post Nov 21 2009, 05:18 PM

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QUOTE(munkeyflo @ Nov 20 2009, 09:27 PM)
Just to share with you guys here what my parents were told from AA.

If you bought the ticket and can't make it and found someone to replace you...
You can transfer it to the person but you and that person must be at the counter on the day of departure.
And there will be some admin fee charge for the transfer, RM50 like that.  drool.gif
But dunno is it possible for promo tickets.
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promo tkt cannotloh. stated clearly no name change. tat is the gamble. want cheapo buy early. then something come up aiya burn couple of hundred but wat to do? again say cheapo ma. celaka MAS dun wanna have their promo earlier. hahahahah
cshong
post Nov 22 2009, 05:02 PM

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QUOTE(alex_cyw1985 @ Nov 21 2009, 02:11 PM)
I can't find the live chat, can you gv me the link?
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Go to AirAsia website, under "Member Login", type in your registered user name and password, click "Login". Then, click the "Home" link. Then, under "Welcome Member", click "Live Help". That's all.
hihihehe
post Nov 24 2009, 09:28 PM

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which meal is better?
international or malaysian meal?
malaysian is nasi lemak..but international not sure...im taking from melb-kl

i heard international meal sucks.is it?
babylis
post Nov 24 2009, 09:58 PM

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QUOTE(hihihehe @ Nov 24 2009, 09:28 PM)
which meal is better?
international or malaysian meal?
malaysian is nasi lemak..but international not sure...im taking from melb-kl

i heard international meal sucks.is it?
*
Oh yea,

INTERNATIONAL MEALS SUCKS.. HAHA.. coz the meal are normally prepared in that particular country.. I had an Australia's International Meal and it tastes bad.. But u have no choice.. 7 hours flight without eating anything, and normally long distance flight the food they prepared will finish within 3-4 hours. No more food left if when u wanted to order again.. hehe..

So far I love Pak Naser's Nasi Lemak the most.. The chicken rice is bad.. Nasi Briyani and Satay not so bad.. hehe tongue.gif I love AA food, MAS food wasn't nice..
Ami Tsun
post Nov 24 2009, 11:17 PM

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QUOTE(hihihehe @ Nov 24 2009, 09:28 PM)
which meal is better?
international or malaysian meal?
malaysian is nasi lemak..but international not sure...im taking from melb-kl

i heard international meal sucks.is it?
*
If you like SURPRISEs, then go for the int'l meal. At least, nasi lemak is "safe"..
dongjuanlee
post Nov 24 2009, 11:39 PM

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Hi, I want to book ticket to Aussie, but I want to save money instead of picking the seats. Is there any way to ensure me and my gf will get a seat side by side without paying this fee?
hihihehe
post Nov 25 2009, 06:26 AM

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oO
looks like is true tht international meal is bad...
n wat kind of surprise it is?
i think i will change my meal to malaysian then
Ami Tsun
post Nov 25 2009, 03:01 PM

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Surprise = don't know what you'll get, don't know how it taste like etc.

I've read about Aussies complaining that their kids won't even touch the chicken nuggets in their kid's meal...
toekong
post Nov 25 2009, 04:33 PM

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Well its air asia.. What do you expect..
You are paying only for the seat, not their services.
Most people chose AA because of their price, not for their reputation.
I flew on AA for the first time a few weeks ago and i have this attitude where you dun bother me, so i wun bother you.
I pay u to take me to wherever i wan to go, you take me there and all is well.
My return flight did got delayed but hey i was expecting it since it was a night flight

And MH food are not that superb either. The last time i ate in flight, i ordered the fish and it was half soaked in water..
That was the last time i touched airlines food


Added on November 25, 2009, 4:40 pm
QUOTE(dongjuanlee @ Nov 24 2009, 11:39 PM)
Hi, I want to book ticket to Aussie, but I want to save money instead of picking the seats. Is there any way to ensure me and my gf will get a seat side by side without paying this fee?
*
Book together will work , wun't it?? One of my fren did the reservation thing for herself and her fren and they were seated together.. If not, just ask someone if they mind changing seats or not altough i wouldn't bet on it

This post has been edited by toekong: Nov 25 2009, 04:40 PM
hihihehe
post Nov 25 2009, 08:14 PM

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QUOTE(toekong @ Nov 25 2009, 07:33 PM)
Well its air asia.. What do you expect..
You are paying only for the seat, not their services.
Most people chose AA because of their price, not for their reputation.
I flew on AA for the first time a few weeks ago and i have this attitude where you dun bother me, so i wun bother you.
I pay u to take me to wherever i wan to go, you take me there and all is well.
My return flight did got delayed but hey i was expecting it since it was a night flight

And MH food are not that superb either. The last time i ate in flight, i ordered the fish and it was half soaked in water..
That was the last time i touched airlines food
we r not saying about the service..we r talking about the foods..
n im asking for the opinion on how the meal will be..not to say how their service
cshong
post Nov 25 2009, 09:17 PM

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I would like to ask some question here.

If I book a flight with my registered airasia.com user account, and not pick a seat during booking and pay with direct debit to avoid convenience fee, later on I log in again to pick a seat for my already purchased flight and pay for it with credit/debit card, do I still need to pay the convenience fee?

This post has been edited by cshong: Nov 25 2009, 09:17 PM
farmasi
post Nov 25 2009, 10:01 PM

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i did that for my bandung-bali flight next month
purchased some meals & seats no convenience fee charged


Added on November 25, 2009, 10:18 pm
QUOTE(happyshirt @ Nov 21 2009, 05:18 PM)
promo tkt cannotloh. stated clearly no name change. tat is the gamble. want cheapo buy early. then something come up aiya burn couple of hundred but wat to do? again say cheapo ma. celaka MAS dun wanna have their promo earlier. hahahahah
*
still can get refund on airport tax which not many ppl realise

This post has been edited by farmasi: Nov 25 2009, 10:18 PM
Ami Tsun
post Nov 25 2009, 11:39 PM

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QUOTE(dongjuanlee @ Nov 24 2009, 11:39 PM)
Hi, I want to book ticket to Aussie, but I want to save money instead of picking the seats. Is there any way to ensure me and my gf will get a seat side by side without paying this fee?
*
It's up to the computer system. "NORMALLY", if under the same booking, and check in at the counter at the same time, the system will assign sitting together. However, might not be side by side. It can be one person in front and one at the back row, eg seat no 6A and 7A. And may also be separated by the aisle, eg seat no 6C and 6D.

And now, very important - don't ask the counter staff for sitting together, just keep quiet (better learn from stimix's bad experience).

IMHO, to avoid disappointment, just pay for the seats lah.. You could have already save a lot by flying budget airline, rather than the full service airline.


toekong
post Nov 25 2009, 11:59 PM

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QUOTE(Ami Tsun @ Nov 25 2009, 11:39 PM)
It's up to the computer system.  "NORMALLY", if under the same booking, and check in at the counter at the same time, the system will assign sitting together.   However, might not be side by side.  It can be one person in front and one at the back row, eg seat no 6A and 7A.  And may also be separated by the aisle, eg seat no 6C and 6D.

And now, very important - don't ask the counter staff for sitting together, just keep quiet (better learn from stimix's bad experience).

IMHO, to avoid disappointment, just pay for the seats lah.. You could have already save a lot by flying budget airline, rather than the full service airline.
*
I did that last two weeks.My fren and me book at different time. She book for herself and a friend while i book myself. but its the same flight and we check in together. When i asked the counter lady to put us in the same seat, she say that the seats assignment was done when we made the booking so cannot change. Well that is what she say la. Both of my fren are who reservation was made by the one person at the same time was seated together

This post has been edited by toekong: Nov 26 2009, 12:00 AM
cshong
post Nov 26 2009, 09:46 AM

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QUOTE(farmasi @ Nov 25 2009, 10:01 PM)
i did that for my bandung-bali flight next month
purchased some meals & seats no convenience fee charged

*
So you pay for the flight price with direct debit first, then log in again to purchase seat?
farmasi
post Nov 26 2009, 12:00 PM

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QUOTE(dongjuanlee @ Nov 24 2009, 11:39 PM)
Hi, I want to book ticket to Aussie, but I want to save money instead of picking the seats. Is there any way to ensure me and my gf will get a seat side by side without paying this fee?
*
when u web checkin u can always purchase seat side by side if u happen to see that
yr seat is not allocated side by side. if allocated u can just skip seat purchase then
only checkin though.


Added on November 26, 2009, 12:04 pm
QUOTE(cshong @ Nov 26 2009, 09:46 AM)
So you pay for the flight price with direct debit first, then log in again to purchase seat?
*
i purchased by cc b4 they introduce the fee but when add my meals & seats only recently
when they hv introduced d fee but m not charged though.


This post has been edited by farmasi: Nov 26 2009, 12:04 PM
hihihehe
post Nov 26 2009, 02:15 PM

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QUOTE(goholiday @ Nov 26 2009, 03:21 PM)
always flight delay....
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doh.gif
don fly with AA then
AskarPerang
post Nov 26 2009, 02:36 PM

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QUOTE(cshong @ Nov 25 2009, 09:17 PM)
I would like to ask some question here.

If I book a flight with my registered airasia.com user account, and not pick a seat during booking and pay with direct debit to avoid convenience fee, later on I log in again to pick a seat for my already purchased flight and pay for it with credit/debit card, do I still need to pay the convenience fee?
*
The fees will be charged when your are purchasing your ticket. It's by per person basis. When you try to add other stuff to your ticket, you wont be charge the fees even if you pay using credit card.
cshong
post Nov 27 2009, 11:56 AM

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QUOTE(AskarPerang @ Nov 26 2009, 02:36 PM)
The fees will be charged when your are purchasing your ticket. It's by per person basis. When you try to add other stuff to your ticket, you wont be charge the fees even if you pay using credit card.
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Then, book flight with direct debit first and later purchase Pick A Seat with credit/debit card is the only way to avoid convenience fee for Pick A Seat.

Thank you for your reply.
Gorila_
post Nov 27 2009, 05:59 PM

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My relative told me that AA was rejected for landing in tianjin/beijing because they didnt pay their airport tax... Passenger pay AA in advance, but AA swallow the money, BRAVO AA, Bravo!!!! Once again, malaysia boleh.

This post has been edited by Gorila_: Nov 27 2009, 06:00 PM

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