the mouse comes with my iMac got problem scrolling down. how to fix it?

lol, is it mighty mouse ? haha well if yes then u r not the 1st one to complain it actually. well go to search around apple website and there is a way to clean it. if not mistaken is using alcohol leh. but the way to do it i don't know. some pro might post later

aiyo,

got many solution from uncle google, but not much helping. Can i go to retail store and ask them to clean it for me?

well i'm not sure man, cause i'm not sure it. well you can wait for pro to reply you or go to search about at apple.com click on support. there should be some solution.

can self do the cleaning...
1st, terbalik ur mouse upside down...then press the scroll button and start rolling it hard....so tht the dirt can remove by itself...try a few times until its working again like normal...

i have mine done tht way whn the scroll start to give problem...

my wireless mighty mouse got some problem some times ago
i did research for the method to clean it
but then ended up sending the mouse to the retailer
i said the mouse can't scroll down perfectly and i said it may have been caused by dirts
but the technician said sensor problem
hahah dunno whether i'm ryte or he is
but then,
left the mouse for 3 days at the shop and then it work perfectly after that
but now after about 5 months it started to become laggy to scroll down again
if ur lazy to clean up by urself, try ask the retailer where u bought it
but since it is wired one, maybe u shud try to clean it urself
faster than let the store do it for u

juz my 2 cents

if your imac still cover under warranty just send to any apple centre to claim a new one......

Yep.. I'll go with cutekid's advise - go claim a brand new one *grins*. Er then again, is mouse warrantied too? *grins*

ya......
the warranty of the mouse is follow machine....
you will need to provide your machine serial number to the service centre to proof that is still under warranty......

so i just need to bring the mouse and serial number to Epicentre? (the place i bought imac)

and claim for new one or repair it?

you claim warranty. usually Apple will just replace you one, and recycle your old one...

So the staff will take the mouse and change to new one without even test on it?

Hmm... I got my mouse free with my MacBook. Can claim new one too ?


Seriously though, I had the scrolling problem a few times and the wiping upside down with cloth technique always works. I don't mind a new mouse though..

if your mac book still under warranty then just send in your mighty mouse.....
remember to bring along your mac book serial number......

you need to open the mighty mouse in order to clean it properly.
http://mymug.org/forum2/index.php?topic=3700.0

This post has been edited by wei: Feb 26 2008, 05:56 PM

cutekid
AFAIK, MacBook does not include Mighty Mouse... so the MacBook warranty would not apply to the Mighty Mouse...
iMac & Mac Pro warranty would include the Mighty Mouse...

This post has been edited by xaw5126: Feb 26 2008, 06:53 PM

I do claim before......
maybe you can double confirm with your technical department......

i bought at cycom....can i send to machine?because apple service centre very fast close....weekend no open lagi...haiz....my mighty mouse...