Yes, it's a pain in the @ss! 
renewed last may 2010 via auto debit..have been calling daily for receipts since then..
called them & spoke to this Wilson from Accounts dept twice every month..from May 2010 till Dec 2010..
in the end..still got NOTHING! he always says he will do or have done..but u get nothing..

they have overcharged me TWICE in Aug & Oct 2010..
fax whatever forms to him..still nothing..
until recently i couldn't use it..
then i found out my subscription has been suspended!!!!!

i later found out from a friend, who's brother was working there and he cabut long time ago.
YES, they having financial problems.
I think bungkus or already bungkus by now..
was thinking to go to menara olympia & do something?
DAMN!