yalor... connection getting worse n worse... dunno can get back the refund or not... already paid for 1 year subscriptions fees... the CS service is good.. but the connection speed not very good.. especially these few weeks.. the most i got is 164kbps.... ridiculous!!

USJ area worse... i got last few days is 164kbps, now even worse... 36kbps... swt..

i'm staying at USJ 2 area. This morning try to do the speed test again.. can't even load the test.. i already call up their Technical team to ask them check on it already.

If can refund but also not full refund, right?? then i have loss my money on that already.

yes, i knew that Izzi can do refund.. but it's not full refund. i paid RM1k ++, suppose to get 1mb connection.. but i never get to enjoy the 1mb connection. I am not going to subscribed Maxis either.
Just that i feel a bit disappointed on the connection speed. It's totally different when the 1, 2 months i subscribes.

Yes, i knew and i understand, that's why i said even ask for the refund, i can't get the FULL refund. get it??
Well, i called to their Technical team just now. They have closed my case (Report# given y'day) without update the status to me until i found out from another technician. Now, they gave me another Report # again.
Feel really upset on that. At least update me with the status.

Well, then this proof that you guys saying the different thing! And you are trying to push the responsibility away from customer.
When i subscribes that time, nobody advise me on this. OR you are try to hint that those ppl/ agent who trying to promote the item that time, just want to get sales?? and after all... dun care about those customer??

U see, i paid 1.4k (if not mistaken).. and i suppose to get 1mb connection speed, if you say, i can get 800++kbps, i am still ok with it.. But as i mentioned, i NEVER get to enjoy the high speed connection.
So, do you mean, when the technician come over to my place to test on it, they trying to play some tricks and show me the high speed performance??

The best part is.. just now the technician said.. they did tunning last few weeks, and not sure it is causing the problem that my area not supporting anymore, so do u mean is that my problem?? and i did not get inform by Izzi team about that news??? So, is that my problem as well?

BTW, your replied damn good! that's show how good is the service .. I wonder what if ur Boss to see this kind of replied from their own staff.

This post has been edited by C@Th: Mar 25 2008, 05:30 PM

well.. it's seems like someone viewed my profile from the other source.. what ya trying to do??

No wonder u dare to said "i working for izzi rite now,i never like to paid advance for 1 year cos i know it wont be reliable 100%. "

Good one! i will do it as ur wish! thx,....

Well, it's nothing to do with u... you can ignore it.
Sorry.. i dun like to reveal ppl's privacy or information although u may 1 of the Izzi's staff
If you want to know.. u better ask edwinlim a.k.a DJ SlamZ's for the information, how he view my profile.
This let me suspect he is the one who simply close the report without any update status..

you have just dug your own grave by disaffiliating yourself with izzi. why bother coming in here, talk so much but then claim "but i have no authority to ask them what to do"

talking hot air only, right?
i purchased izzi in October 2007 after testing it for several days using a media test kit. after being satisfied with the bandwidth, which back then, was the best among service providers, i purchased izzi. if you don't believe me then i can publish the contact number of the agent from achieva. I lodged a report, but the report was CLOSED by some 'Mr. Lim' WITHOUT notifying me, and reason of closure? problem solved. what problem solved?



that technical guy Mr. Lim CLEARLY doesn't know what he's doing.
the best part of all, you people who are clearly affiliated with the company can even deride me WITHOUT providing assistance, which should be the thing to do. Even TMNUTS' customer service does not do that, how crappy they are in the first place.

we understand where you're standing at, really. your position can be taken as small gas which blows HOT AIR that sees the problem, but does not bother rectifying it. instead, you come in the thread, all pompous and mighty. bah.

problem solved?



i'm wondering now wether its a standard operating procedure for izzi to 'solve' the problem then not tell the customer about it.

This post has been edited by C@Th: Mar 26 2008, 09:01 AM

Did i said u get paid from Izzi? Refer to my previous post.. i said that u MIGHT be 1 of Izzi Staff.. and i never said that I am SURE u are Izzi's staff.

So, if edwinlim not a technical guy, he shouldn't replied something where so sensitive and implying Izzi's product not reliable. and i have check with Izzi, he working with Izzi and is thier staff. This i can CONFIRM.
If you are working with izzi but implying that ur own product is not reliable, how are u going to gain the trust from customer?

I dun sounds funny.. do u see me laughing? I am very clear with what i'm talking about. what got to do with i wake up early in da morning and post it?? i am posting my connection speed in da morning, aint i? any problem with that? do u need to call police and tell them??
I will drop by their office later if i want to.. thx for ur advice.

This post has been edited by C@Th: Mar 26 2008, 01:14 PM

I am not interest to know whether u got commission or not.

U said u are at summit, right? which part of summit? inside summit or outside summit?
I will proof to u if you come to my house and take a look of urself!
i am not being naive by keep on complaining... but i am dissatisfy that the way u guys replied to ppl's post. Not providing any remedy only ask ppl to terminate it. It's part of your SOP like what Kev da man mentioned? Why keep on insists to ask me terminate it? I want they give me a good reason and good remedy.. not asking me to stop using Izzi. IF you guys cannot provide the remedy, then why in da 1st place advise us to superscribe and can proof to us that the area is cover with high speed and bla bla bla???? Why?



This is another proof i just did! take a look at urself!

if you are truly sincere, then why did you come in here and flame ppl like that?
still no damn difference!

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Added on March 27, 2008, 10:51 amThat's right..
i week itself i called them up for 4 times already.. everyday call.. everyday give me different excuses..
Y'day 1 of the technician ask me to lied down my modem, restart my router and modem try to connect again.
He told me due to USJ 2 area a lot of ppl using Izzi, and lower down the bandwidth, so, is that my problem?
Why not they get a solution to increase the bandwidth?

Somemore, can say he see from his side, my connection connecting to the further sub-station where they have 3 stations (station 1, 2 and 3) s0, other ppl may not encounter such problem cause they might connecting to the nearest sub-station. So i ask them can't they put me to connect to the nearest sub-station then the problem can be solve? He said this is not decided by him as the system automatically switch the station.

This is so funny.. end up troubleshoot this n that.. and say will send a technician come to my house..



This post has been edited by C@Th: Mar 27 2008, 10:53 AM

well, they said they will send someone.. but dunno who and when..
Whether coming or not, i also not sure.
But if they are not coming, i will continue call up again.. and this time i will record down our conversation. if they still not going to give me the remedy, i will send the recoded conversation to the management!

well.. the technician called me up and said will come to my house and do the troubleshooting for me on Sat.
Hopefully he can help me to solve my problem by then.

Btw, i did speed test again... this is better but then still not even 50% of 1mbps connection speed..
Dunno whether they do something on it already... feel weird and suspicious..





This post has been edited by C@Th: Mar 27 2008, 07:00 PM

yup.. i'm from subang jaya... which part of sunway u staying? if the technician come over to my house this sat, i'll try to help you to report to him..
i reliaze that night time the connection is a lot slower than this evening around 7pm... i did a test just now.. only 184kbps... this really make ppl frustrated..

anyway, i will keep on continue monitor until this sat the technician come over and show it to him.
U hometown streamyx., i hope it's better than this.. good luck 2 u!!

ic.. i think if u come back from ur hometown and if u are facing the same darn problem, better ask them go to ur house and check it. This is more effective to solve the problem.

Sometime, we have to push them a bit in order to invite them come over to ur house and check.
This time, i'm gonna stand beside and see how he troubleshoot already. well.. if it's a base station problem.. still they have to get the things solve what... throw the proof to them and let them see themselves.
It's our right to voice up.. We paid for it and they should provide us the good service. Is not that we never pay for it and we demand.

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Added on March 28, 2008, 2:47 pmmodify antenna? what kind of antenna? can modify one?
Yea, outside of the house might be better compare to inside.. that's why some technician they dun understand about that.. keep on saying no problem, no problem cause they are not in that exact place where the modem placed.
darn stupid!


This post has been edited by C@Th: Mar 28 2008, 02:47 PM

I won't ask him to use his laptop to test it though.. this is not the way do the troubleshooting.. The modem and the connection is connecting via my PC.. why he wants to use his laptop to test it out? darn stupid right??

i think u should call them back and ask for the status already.. i doubt they have already close your report.


well.. i dun agree with you.. if using the same modem and they test it at the different place can cause the connection speed different.. just like test at outside of the house and inside of the house. that's is impossible if u place your modem at the higher speed place but something block the place, right? how are u going to move ur modem and pc to that place?

This post has been edited by C@Th: Mar 28 2008, 10:24 PM

ic.... well then whether is the spyware causing the problem, we shall see then.. modem setting shouldn't be the problem cause i have tried to connect with the router or direct connection.. similar connection speed..

anyway, i'm waiting for the technician to come now.. good luck to him and good luck to my connection speed.. lol

Hey guys.. sorry for the late update.. i just got back from outstation. Long story..
Sat morning, suppose the technician come over to my place at 10am (as i requested, cause i need to go outstation at 11am..) So, i sms-ed him and remind him again on sat morning.. But he replied and said can't make it on time due to he at Gombak that time and needs more time to fix the customer's problem.. So, i decided to postpone it to the coming Sat.. cause i have to work on weekdays.. Conclusion is.. i woke up early on sat morning end up TAK JADI...
Anyway, the technician said he will try to schedule it on weekdays after work come over.. so i ask him give me a call. Another thing i'm dissatisfy is.,. when u already confirm the appointment with client on that day, how can u suddenly tell client can't make it because at other customer's site? if it's schedule to settle my problem 1st, then he should come over to my place instead of asking me to wait until afternoon.. really make ppl angry!!

Anyway, this is the test i did b4 i went to outstation on sat morning.. surprisingly.. i got 600kbps++ when i conduct 2nd time test...




My test on Today, 30032008 from 400kbps++ drop back to 300kbps++ for the 1st time i test then i test again.. 3rd time test not only 15 mins, connection drop to 160kbps++ !! .. really speechless..

This is depends which area u stay and also ur area got coverage for Izzi net or not.
You can request them to go over to ur house to test out the connection speed 1st b4 u subscribe.
my advise to u is.. Pls make sure u really test it out 1st b4 u decide what ISP to use..
good luck!