Yes.. that's true..

this morning i try to test the speed.. at 1st got 800kbps, not within a minute, connection speed drop to 200kbps...

that's really make me wonder how reliable the speed test system is..

Hey guys, the technician just come to my house and conduct the troubleshooting for my connection.

Guess what... no remedy for my connection speed here... he said the signal is 100% but the connection up & down and max only around 300kbps. Put antenna and plus another pointing device directly.. the connection speed is even worse than my IzziPro. This shows how sux it's...

He said nothing much can be done... so, if i want to refund, then i have to go back to the reseller and get the refund again. Look like hopeless for my internet connection.

btw, for those ppl who stay in USJ 2 area... your connection is mostly connecting to Sunway Hotel ... the station is over there. USJ 3 area is mostly connecting to Shah Alam station which is further and it's worse than USJ 2 area.

Now, what can i do is wait for the CS supervisor to review my report and then get back to me within this few days, then i have to make my decision whether continue using it or just terminate it..

Goos luck for u guys!!

---

Added on April 5, 2008, 11:50 amwhat i mean is ask the Izzi technician spent some time to test it out at your house.
Dun ask them test it not within where u place ur pc... the connection speed can be seen very obvious..
Sorry, I'm not sure how's the speed in Kota Damansara.
But i can suggestion you, you can go to Uptown PJ, look for th Izzi center there. i guess that is their branch there. Talk directly to them instead of ask the reseller to test!
Never ask the reseller to test. They might be only simply run the test and then say OK, and ask u to sign up..

This is what i facing now... last time reseller can test with good speed.. but then the after sales service is sux! U called them, they will say call u back.. but 2 weeks after that also never call u up.

This post has been edited by C@Th: Apr 5 2008, 11:50 AM

Yes.. the technician tried 2 types of antenna to test out the speed...ommi & ommi-directional antenna
1. ommi antenna -- Long stick of metal thinggy... place outside of the window inside my room.. according to him.. even he used this antenna to test, the speed is no difference.

2. ommi-directional antenna -- He tried to use this and place outside of the window as well.. but direct point to sunway hotel area there to test it out. Thought can get better speed.. but worse than the original Izzipro with the antenna speed..

Anodize, i hope this can help to answer ur question. But i wondering, since u said you also help up Izzi and selling such product, but how come you dunno what antenna they using or technical issue we are facing? I thought you should know it well than us? ?

For the technician name, i dun want to reveal here lar.. Cos he's not as bad as the Mr.Lee that i mentioned b4... For me, i guess he really spent time and put his effort to help me do the troubleshooting. Therefore, i think it's ok for me. I got no complain for him.

Ya, the guy told me that, he just tested in sunway hotel the other day at 5th floor.. the speed is very slow even the station just on top.. signal even worse than mine.. he also dun understand... as my part.. same thing, he said he also dunno how to troubleshoot already as the connection speed not stable at all. I showed him all the speed test i done so far.. sometime, i can get 800kbps, and that only i got it 1 time only.. the rest of the time, i got is between 36kbps-400kbps only.. <_<

as i'm waiting for the technical report out and see what's the CS supervisor say 1st... then only i will think of refund or not. My subscriptions period is from November until now.. almost 5 months... hopefully it's not to late.

Yes, according to the technician, if i need to get back the refund, i have to go directly back to the reseller as i purchase the package via reseller and not directly to them.. this is what the guy told me.

This post has been edited by C@Th: Apr 6 2008, 12:09 AM

In this case, can u pls help me on this?? Please help to revert this to the head of technical guy about my problem.
No... as my house is USJ 2 not USJ 1.. my room is facing the near kesas traffic light there.. how u gotta place the thing to USJ 1? i can see that he's placing the thing point to Sunway hotel there...
I can only give u my report number.. but i dun want to reveal the name of the technician.. i think this is more to technical part.. not bcos of the technician who do/ didn't do their work. IF you tell the head... he can just open the report and see the status (as if they got update the status..) .. if they didn;t update, then i can't do anything d... as if the head of technical guy concern the customer, they should call up customer when they smell something is more serious. Just like my case...

Anodize, i dunno how experience is their technical team and i assume Izzi should hire more experience ppl in this area in order for them to do troubleshooting for customer.
If u know someone experience in this area from their technical department, then u may need to talk to them in order to increase their productivity.

Yea, i hope they can build more station at sunway in order to increase the bandwidth.

Well... i just called up the technical department for my report again..
Refer to my report, he said sunway area is too congested.. and what they can do is get the advise from the higher level management whether to move the base station to another area or build up more station..

I told him, this is not customer problem whereas, what we looking for is the solution and he said.. he will call me again by today 3pm or tomorrow morning and update me.

In the same time i have check with their account department regarding on my refund..
1. RM1498 - Rm82 - 50% = RM708 (within half year)
2. Besides, i have inquiries what is their charges like after 1 year. It will depends on which Izzi product you using.
For mine, IzziPro per month is RM118, no discount, unless you top up for 3 months using credit card then u will have 5% discount. The top up system haven't confirm or announce in the website yet. According to the account department, it mayb will start this by June or July 2008.
3. According to the account lady, she said Damansara Uptown can do the procedure for termination as well as refund.

I'm in the dilemma now whether want to terminate it continue using.. sigh..

---

Added on April 8, 2008, 11:58 amHi Gyokumen,
Thx for the info...
as you are 1 of the agent also complaint about their technical support or CS level.. For consumer/user.. it's worse..
No status update after the report & the problem.. come over to do troubleshooting but no remedy...
Keep on telling me the same old shit where it's congested.. nothing much can be done unless to build another station..
This is not what we want.. at least when they are waiting for their management to build the so called 'base-station'. they should provide a remedy for user temporary b4 the thing go worse.

I hope all these comments, u can report to them and ask them to improve their service level.. otherwise, it's making more ppl frustrated only.



This post has been edited by C@Th: Apr 8 2008, 11:58 AM

No epyteh, i think you should call them up instead if you still have the problem.. keep on bug them on your problem.
So that they can take note on it. I think most of the sunway ppl not posted here or complain to them cause they have the same thought as u... lazy to call or call them is useless.. dun think in this way.. we need more user to call them up and complain to them then only they will improve thier service level.

Y'day the technician call me and update with the status, whereby their management do not have the plan to build another base station YET, but they are looking for a area to do that.. and since i encounter the slow connection speed, they extended my Izzipro duration for another 2 months... 2 months extension will be extended unless continue using for 1 year. But at least better than nothing... If you compare with tmnut... although if u complaint, they also won't care and no extension period for you. This is our right to get back whatever we have paid off...

My advise is, call them up and bug them until they get the things solve... it's our right to do that since we already paid them....

well.. my connection speed still the same..
speechless already...

HI xpapanburukx,
thx for your information.
As i'm in IT field as well.. more or less, i know what you trying to say.
Although it's wireless, but then Izzi should stand on user side to see the whole situation how serious is it for user like us.

If let say, u get 500kbps, i still ok with it...
Let me attached my speed test i just done... try to stand on my side to think.. how would u feel if you get this kind of speed, but u r paying RM118 per month, 1.4K++ per year.

I'm not saying that it's totally their fault... but i think it's time for their management to decide what's remedy they can provide to the user already.

here u go...




This post has been edited by C@Th: Apr 23 2008, 08:14 PM

Sigh.. what to do?? i been facing this problem since 3 months already... but then no exact remedy for me lor..