Can you get the 50" VT50 and if can get, below 10k?

If the VT50 models arent available, what about the VT30, GT50 or the GT30? Thanks!

This post has been edited by stringfellow: Sep 1 2012, 09:17 PM

Buyers beware, I've purchased a 55VT50 plasma 3D HDTV from TS and 3D glasses given with the 3DTV doesn't work. The Panasonic Touch Pad controller doesnt work. The Bluetooth feature in the 3DTV that connects HID and A2DP devices in the 3DTV doesnt work.

The 3DTV was just delivered yesterday at 6pm, and this mess was only discovered when I was testing out the Touch Pad, and 3D glasses for syncing with the 3DTV. Upon testing the Bluetooth feature, prompt was not accessible. Called and asked for one-to-one replacement as the 3DTV (close to RM10,000) was received LESS THAN 24 HOURS, but TS defaults the responsibility to the Panasonic service center even after the purchase was delivered and used less than 24 hours. I am filing this in the Trade Dispute section in LYN. I'm sure if anyone got burned for RM10,000 would've felt the same about this too.

When asked for a one-to-one exchange for the defective TV that is LESS THAN 24 HOURS OLD, this is TS's response:-


This is my response to his response. Arm yourself with knowledge of your rights, guys. Dont let yourself be pushed around with sellers who let go of their responsibilities the moment their product steps off the delivery lorry.

The way I look at this is easy: Either iamsobloodysick takes over the task of replacing this defective TV, either by one-to-one exchange or calling Panasonic and send me a brand new unit DEFECT-FREE, or if I had to step to the task of doing that on my own instead of him being responsible for it, I will make him pay for the mess he made me. One way or another, I will be getting a defect-free TV. Only one of that way involves him not being dragged through the mud with this. I'll let him choose.

This post has been edited by stringfellow: Sep 7 2012, 10:06 AM

Continuation of the case:

Technician was here, confirming what I have suspected all long. Bluetooth module defective. Why people dont trust and believe me I dont understand it. I am not an idiot, I've dealt with more tech gadgets and equipments more than these technicians have, and yet I'm being walked through like I dont know how to program my DVR. I chased him away already, the technician left.

As suspected as well, stock ZERO. Stupid practice in Malaysia? Order only when customer wants, therefore stock only arrives on Monday at the earliest. I've warned and called them for preparation for early stocking, nobody listens. Now, this happens, and I'm sure they're banking on this to happen so that they can stall and delay this till next week.

iamsobloodysick, I'm filing online , Form 1 of the Consumer Tribunal Court, in accordance to the Malaysia 1999 Consumer Act. I'll see you in court.

This post has been edited by stringfellow: Sep 7 2012, 03:25 PM

If it is, you are entitled for one form of compensation or another. If the defect happens BEFORE you board the plane, and they acknowledged it, you are entitled to some form of compensation. If the defect happens while you are ONBOARD the plane, similar compensation can be had once you've reached at your destination as well. Question is, does the travelling passenger worked up enough effort and time to pursue the compensation or does he/she let it go because they just wanna continue with their vacation/holiday at their destination?

Talking about compensation, where is MY COMPENSATION in this regard?

As for the court case, I'll SMS you when the date is.

Service center area of responsibliity lies ONLY once the customer has held possession of the said product he purchased after a set period of time(grace period) of which he has SATISFACTORILY accepted it as non-defective and released as such. In this case, you released a DEFECTIVE product on the spot, without having the customer having said set period of time SATISFACTORILY using it as it is advertised or intended.

Example 1: Customer A purchased TV. Accepted it and working as advertised, used it for a month, TV starts acting up.

Example 2: Customer B purchased TV. Still testing it to check if it working as advertised, used it less than a day, TV ALREADY acting up.

Example 1's area of responsiblity lies with Panasonic CCC. Customer has accepted it as working, but defect happens as he held possession of the TV after grace period has lapsed. Example 2's area of responsibility is the seller/vendor/dealer/YOU, since I have not accepted it as working as advertised, used it less than 24 hours, which definitely falls within any common sense reasonable grace period, and DOES NOT work as advertised or intended.

The onus lies on you to retrieve the defective order, and replace it on the spot, if it is done by any vendors who have a common sense of mind and business to maintain good relations with the said customer. You however, does not have that sense of mind.

This post has been edited by stringfellow: Sep 7 2012, 06:31 PM

I should start buying entry level stuff then to ensure that my TV is in stock instead of even looking at flagship model in fear that if it doesnt work as advertised, even less than 24 hours of ownership, that I have to bear the risk of not having a TV until the stock arrives? So that's how Malaysians work after all, eh?

I've stated before somewhere, either here or the Panasonic TV thread section, that it is not about the TV anymore, it's the principles. The way he dealt with the situation CLEARLY shows "lepas tangan" or "wash hands, walk away" mentality. "Once stock leaves the store out of lorry, it's out of my hands" mentality. I'm more furious with that than anything else.

Being Malaysians have nothing to do with how you do business. Is being Malaysian allows you to take things easy on defective products and pass that burden to the customer?

In your case, it is EXAMPLE 1 in my previous post, your TV has past that grace period in which you can ask for one-to-one replacement. You are at his DISCRETION, and since he helped you with your case of lost receipt, he got back in your good books. EXAMPLE 1 even should be the responsibility of your TV brand CCC, not him. I commend him for help you when he could've just asked you proceed to the CCC yourself. In my case it is EXAMPLE 2, the item is defective before the grace period lapses, a one-to-one replacement is due, but he "lepas tangan/wash hands walk away".

I dont wanna quote experiences elsewhere, much less outside of this country, but it is infinitely an easier procedure, protocol and experience when defects in products you purchased are found less than 24 hours after time of purchase: you simply return the product and you get another one as a replacement. The responsibility of the returned product and repairs lies with the store you bought from (when bought less than 24 hours), NOT with the customer.

But hey, you said it, "we are Malaysians after all". It's another way of saying "customers lose all rights after product is sold". After all, you always see the sign "good sold are not returnable" here, right? .

This post has been edited by stringfellow: Sep 8 2012, 04:59 PM

I'm still not happy on how it was handled on the dealer side, but I''ve received my replacement TV today from Panasonic. Dispute I consider settled, I've closed the trade dispute thread as well.