panasonic LED TH-L32X50 - RM1250. 3 hdmi ports

hi,

debit card cannot request for installment plan.

best value very high quality tv is the current TH-P50ST50k at RM3999 own collection price.

regards

hi,

LED

55' - L55WT50k - RM15800
55' - L55ET5K - RM8400

Plasma

65' - P65VT50 - RM14500
65' - P65ST50 - RM8500
50' - P50ST50 - RM3990

yes

RM8500 now.

Rm7800 only for first 5 units.

own collection or with delivery? location

own collection price does not involve my delivery/installation service, so the price is undoubtedly the lowest.

TH-P50X50 - RM2299

TH-P42X50 - RM1399

hi, i only concentrate on panasonic tv.

apparently, there is no matching model to fit in your range.

Mr StringFellow, we don't stock up this model. We only ordered after you paid and delivered to you as soon as the stock arrived. We admit it's our stupidity not to stock up expensive models which only a few can afford. We couldn't guarantee you 1-to-1 exchange as the decision to replace you with a new set rests with Panasonic. We're not pushing the responsibility to Panasonic but it's been our (or traditional retailers) standard practice. After your complaints, we didn't do nothing. While you were writing all the negative feedback everywhere against us, we contacted the service manager and the sales department of Panasonic and followed up the case with them closely. We requested them to resolve the case ASAP as the customer was/is very unhappy. They did care and dispatched the service team to your house few hours later. We were told that they would replace you a new set. As of when you'll be getting it is not within our control but we were told it would be early next week. The service center will deal directly with you just like any other complaint cases.

Thanks for taking your precious time to file a complaint against us. See you in court too and show us your iPhone 5 if you get one in hand.

This will be our only reply to you with regards to the case. We'll still contact the service center regarding the replacement and hopefully they can expedite the process.

I'm not sure if you have time for my question. If one flies long journey with MAS and the in-flight entertainment is faulty, if there's nothing the crews on board can do, should he/she be complaining to the pilot/crew or MAS? Perhaps MAS or any other airlines would give a voucher or something as a compensation. What if he/she insists on something more real-time like getting the in-flight entertainment fixed on the spot? Since you're a pilot, I'd love to hear your views on this if you have time. What would you do as a pilot if such scenario happens to you? Thanks.

Your compensation would be decided by the court, right?

No question about Example 1. Ideally, Example 2 should follow what you described as well. However, our process is to go through Panasonic Service Center. If you said it's not their responsibility, they wouldn't have gone to inspect the item, right? We didn't deny you any servicing/replacement but it has to be done through them. We apologise for your time wasted but this is something beyond our control.

Electrical business is a bloody red sea. The situation is made worse by the pace a TV model is phased out. We being a traditional retailer cannot afford to stock up high-end TV models which have short shelf-lifespan. How many unsold TVs can end up in our own homes after all? It's a shame we didn't have more stocks. Even if we did have, we would still engage Panasonic Service Center to verify the problem and replace you a new set if possible. They have qualified technicians to do the job and the replacement policy is from them.

We're sorry if we gave you the impression of "wash hands, walk way". If we had this "Once stock leaves the store out of lorry, it's out of my hands" mentality, you would have been left in the dark, right? After your complaint on Thursday evening, we raised the issue to Panasonic the next morning, and technician went to your house in the afternoon same day. They told you they would replace you a new set next week. We have no control when they will do that as they also have their internal process to follow. We didn't create any stories and push the responsibility to Panasonic. It's the actual process we follow as exemplified by your case. The replacement set comes straight from the service center, not from us. In fact, it would be longer if we took the TV back. The same process applies but the inspection will take place in our place. We understand the frustration you went through, please tell us how we can do better given the constraints we have.

Bro, we didn't deny you any servicing/replacement. It's just that it has to be done through the service center after their inspection.

---

I actually dealed with you before in one of your (unsuccessful) tumpang thread. I knew it was you when my brother told me a pilot bought a TV from him. I didn't read all the messages he sent to you and don't know which one made you think that he wanted to push away his responsibility. If you can take some of your precious time, you can check our sales threads for any negative feedback. I can only recall one which a would-be buyer complained that my brother didn't reply his question (my brother actually did but in a one liner). There's no point he wanted to spoil his own sales after doing business for longer than 4 years in this forum. Perhaps he should handle all messages/PMs more diplomatically to avoid any misunderstanding. I was told (I'm not in the family business) your case is being handled by the service center less than a day after your complaint. Please be reminded this is how we work (i.e. going through service center), unlike the ideal way you think it should be (i.e. going through us). You have also lodged a complaint against us. Please kindly wait for the replacement arrangement by the service center. We really have no control over them but to check out the status with them. Too bad the Apple event is in the middle of the week. If it's earlier maybe the waiting time will be negligible as we'll be occupied by the event.

Tv delivered on Sep 6, Thursday, complaint made in the evening.
Qualified technician checked the Tv on Sep 7, Friday and identified the problem. Replacement Tv to be delivered the following week.
Replacement Tv delivered on Sep 11, Tuesday based on our check with the service center (if SF can kindly acknowledge).

This post has been edited by iamsobloodysick: Sep 11 2012, 05:24 PM

VT30 was phased out almost 1 year already.

It is Rm2300

sold out already

Low quantity.

unfortunately, our company concentrates on panasonic tv only.

kajang, jalan reko.

P50X30 - Rm2299

P50x50 - Rm2299

P50U30 - Rm2900

nope =/

Panasonic P50UT50 - RM3499 free 1 pc 3D glasses + skype camera + HDMI

Panasonic P50ST50 - RM4000 free 2 pc 3D glasses + HDMI