Setapak..what's the different price between own collection n delivery?if I purchase other electronics like refrigerator from u then can free delivery?

own collection price does not involve my delivery/installation service, so the price is undoubtedly the lowest.

TH-P50X50 - RM2299

TH-P42X50 - RM1399

any 55" TV recommended? budget around 5k

thanks

hi, i only concentrate on panasonic tv.

apparently, there is no matching model to fit in your range.

philips 32PFL3507S/98, do you have this? Best price if u have

Buyers beware, I've purchased a 55VT50 plasma 3D HDTV from TS and 3D glasses given with the 3DTV doesn't work. The Panasonic Touch Pad controller doesnt work. The Bluetooth feature in the 3DTV that connects HID and A2DP devices in the 3DTV doesnt work.

The 3DTV was just delivered yesterday at 6pm, and this mess was only discovered when I was testing out the Touch Pad, and 3D glasses for syncing with the 3DTV. Upon testing the Bluetooth feature, prompt was not accessible. Called and asked for one-to-one replacement as the 3DTV (close to RM10,000) was received LESS THAN 24 HOURS, but TS defaults the responsibility to the Panasonic service center even after the purchase was delivered and used less than 24 hours. I am filing this in the Trade Dispute section in LYN. I'm sure if anyone got burned for RM10,000 would've felt the same about this too.

BEWAre!!!!!!!!!!!!

wah...

was about to ask for a P50U plasma.

looks like i better not....

When asked for a one-to-one exchange for the defective TV that is LESS THAN 24 HOURS OLD, this is TS's response:-


This is my response to his response. Arm yourself with knowledge of your rights, guys. Dont let yourself be pushed around with sellers who let go of their responsibilities the moment their product steps off the delivery lorry.

The way I look at this is easy: Either iamsobloodysick takes over the task of replacing this defective TV, either by one-to-one exchange or calling Panasonic and send me a brand new unit DEFECT-FREE, or if I had to step to the task of doing that on my own instead of him being responsible for it, I will make him pay for the mess he made me. One way or another, I will be getting a defect-free TV. Only one of that way involves him not being dragged through the mud with this. I'll let him choose.

This post has been edited by stringfellow: Sep 7 2012, 10:06 AM

Continuation of the case:

Technician was here, confirming what I have suspected all long. Bluetooth module defective. Why people dont trust and believe me I dont understand it. I am not an idiot, I've dealt with more tech gadgets and equipments more than these technicians have, and yet I'm being walked through like I dont know how to program my DVR. I chased him away already, the technician left.

As suspected as well, stock ZERO. Stupid practice in Malaysia? Order only when customer wants, therefore stock only arrives on Monday at the earliest. I've warned and called them for preparation for early stocking, nobody listens. Now, this happens, and I'm sure they're banking on this to happen so that they can stall and delay this till next week.

iamsobloodysick, I'm filing online , Form 1 of the Consumer Tribunal Court, in accordance to the Malaysia 1999 Consumer Act. I'll see you in court.

This post has been edited by stringfellow: Sep 7 2012, 03:25 PM

I beg to defer... I have been purchasing almost all my electrical items and none of them have any problem, plus i will continue to support in in future. I do have some relatives staying in Kajang and all of them mentioned this is well known shop, that sells good products and friendly as well.

So far, i have bought 2 TVs, 1 Microwave Oven and 1 Panasonic HTS and 1 Oven and no complains so far. Plus he is helpful and gets me the right answers and not to mentioned, freebies as well.

I do agree it's most unfortunate what happen between stringfellow and IAMBLOODYSICK and I would hope all potential buyers not to get tangle \ influence by this single event.

Mr StringFellow, we don't stock up this model. We only ordered after you paid and delivered to you as soon as the stock arrived. We admit it's our stupidity not to stock up expensive models which only a few can afford. We couldn't guarantee you 1-to-1 exchange as the decision to replace you with a new set rests with Panasonic. We're not pushing the responsibility to Panasonic but it's been our (or traditional retailers) standard practice. After your complaints, we didn't do nothing. While you were writing all the negative feedback everywhere against us, we contacted the service manager and the sales department of Panasonic and followed up the case with them closely. We requested them to resolve the case ASAP as the customer was/is very unhappy. They did care and dispatched the service team to your house few hours later. We were told that they would replace you a new set. As of when you'll be getting it is not within our control but we were told it would be early next week. The service center will deal directly with you just like any other complaint cases.

Thanks for taking your precious time to file a complaint against us. See you in court too and show us your iPhone 5 if you get one in hand.

This will be our only reply to you with regards to the case. We'll still contact the service center regarding the replacement and hopefully they can expedite the process.

I'm not sure if you have time for my question. If one flies long journey with MAS and the in-flight entertainment is faulty, if there's nothing the crews on board can do, should he/she be complaining to the pilot/crew or MAS? Perhaps MAS or any other airlines would give a voucher or something as a compensation. What if he/she insists on something more real-time like getting the in-flight entertainment fixed on the spot? Since you're a pilot, I'd love to hear your views on this if you have time. What would you do as a pilot if such scenario happens to you? Thanks.

If it is, you are entitled for one form of compensation or another. If the defect happens BEFORE you board the plane, and they acknowledged it, you are entitled to some form of compensation. If the defect happens while you are ONBOARD the plane, similar compensation can be had once you've reached at your destination as well. Question is, does the travelling passenger worked up enough effort and time to pursue the compensation or does he/she let it go because they just wanna continue with their vacation/holiday at their destination?

Talking about compensation, where is MY COMPENSATION in this regard?

As for the court case, I'll SMS you when the date is.

Service center area of responsibliity lies ONLY once the customer has held possession of the said product he purchased after a set period of time(grace period) of which he has SATISFACTORILY accepted it as non-defective and released as such. In this case, you released a DEFECTIVE product on the spot, without having the customer having said set period of time SATISFACTORILY using it as it is advertised or intended.

Example 1: Customer A purchased TV. Accepted it and working as advertised, used it for a month, TV starts acting up.

Example 2: Customer B purchased TV. Still testing it to check if it working as advertised, used it less than a day, TV ALREADY acting up.

Example 1's area of responsiblity lies with Panasonic CCC. Customer has accepted it as working, but defect happens as he held possession of the TV after grace period has lapsed. Example 2's area of responsibility is the seller/vendor/dealer/YOU, since I have not accepted it as working as advertised, used it less than 24 hours, which definitely falls within any common sense reasonable grace period, and DOES NOT work as advertised or intended.

The onus lies on you to retrieve the defective order, and replace it on the spot, if it is done by any vendors who have a common sense of mind and business to maintain good relations with the said customer. You however, does not have that sense of mind.

This post has been edited by stringfellow: Sep 7 2012, 06:31 PM

I don't think so that iamsobloodysick/this shop to avoid replacing your TV as it seems they just don't have another stock in the shop... and you were not patient enough for any reasoning.

Bought few TVs and items form this shop, never have a problem. Even once, the TV were faulty 2 month before the warranty ends. I did not know this and the receipt was already lost. Inform him to send his technician and quotation on the repair service. He could have said okay and make money out of this.

Instead, he informed me back that I still have the warranty and will help to reprint the receipt to show the Panasonic technician later. Heck, he even help to call the technician on my behalf to visit my place.

On another note, I don't think he would ignore the customer as he knows words do spread around on bad/good things. I know it's good to know and practice our rights... but having a little bit of patient does not hurt either. We are Malaysians after all...

Just my 2.30 cents - good luck to both of you!

I should start buying entry level stuff then to ensure that my TV is in stock instead of even looking at flagship model in fear that if it doesnt work as advertised, even less than 24 hours of ownership, that I have to bear the risk of not having a TV until the stock arrives? So that's how Malaysians work after all, eh?

I've stated before somewhere, either here or the Panasonic TV thread section, that it is not about the TV anymore, it's the principles. The way he dealt with the situation CLEARLY shows "lepas tangan" or "wash hands, walk away" mentality. "Once stock leaves the store out of lorry, it's out of my hands" mentality. I'm more furious with that than anything else.

Being Malaysians have nothing to do with how you do business. Is being Malaysian allows you to take things easy on defective products and pass that burden to the customer?

In your case, it is EXAMPLE 1 in my previous post, your TV has past that grace period in which you can ask for one-to-one replacement. You are at his DISCRETION, and since he helped you with your case of lost receipt, he got back in your good books. EXAMPLE 1 even should be the responsibility of your TV brand CCC, not him. I commend him for help you when he could've just asked you proceed to the CCC yourself. In my case it is EXAMPLE 2, the item is defective before the grace period lapses, a one-to-one replacement is due, but he "lepas tangan/wash hands walk away".

I dont wanna quote experiences elsewhere, much less outside of this country, but it is infinitely an easier procedure, protocol and experience when defects in products you purchased are found less than 24 hours after time of purchase: you simply return the product and you get another one as a replacement. The responsibility of the returned product and repairs lies with the store you bought from (when bought less than 24 hours), NOT with the customer.

But hey, you said it, "we are Malaysians after all". It's another way of saying "customers lose all rights after product is sold". After all, you always see the sign "good sold are not returnable" here, right? .

This post has been edited by stringfellow: Sep 8 2012, 04:59 PM

Bro cheapest 40/42" plasma to buy end of the month. Pm me. Thanks.

Your compensation would be decided by the court, right?

No question about Example 1. Ideally, Example 2 should follow what you described as well. However, our process is to go through Panasonic Service Center. If you said it's not their responsibility, they wouldn't have gone to inspect the item, right? We didn't deny you any servicing/replacement but it has to be done through them. We apologise for your time wasted but this is something beyond our control.

Electrical business is a bloody red sea. The situation is made worse by the pace a TV model is phased out. We being a traditional retailer cannot afford to stock up high-end TV models which have short shelf-lifespan. How many unsold TVs can end up in our own homes after all? It's a shame we didn't have more stocks. Even if we did have, we would still engage Panasonic Service Center to verify the problem and replace you a new set if possible. They have qualified technicians to do the job and the replacement policy is from them.

We're sorry if we gave you the impression of "wash hands, walk way". If we had this "Once stock leaves the store out of lorry, it's out of my hands" mentality, you would have been left in the dark, right? After your complaint on Thursday evening, we raised the issue to Panasonic the next morning, and technician went to your house in the afternoon same day. They told you they would replace you a new set next week. We have no control when they will do that as they also have their internal process to follow. We didn't create any stories and push the responsibility to Panasonic. It's the actual process we follow as exemplified by your case. The replacement set comes straight from the service center, not from us. In fact, it would be longer if we took the TV back. The same process applies but the inspection will take place in our place. We understand the frustration you went through, please tell us how we can do better given the constraints we have.

Bro, we didn't deny you any servicing/replacement. It's just that it has to be done through the service center after their inspection.

---

I actually dealed with you before in one of your (unsuccessful) tumpang thread. I knew it was you when my brother told me a pilot bought a TV from him. I didn't read all the messages he sent to you and don't know which one made you think that he wanted to push away his responsibility. If you can take some of your precious time, you can check our sales threads for any negative feedback. I can only recall one which a would-be buyer complained that my brother didn't reply his question (my brother actually did but in a one liner). There's no point he wanted to spoil his own sales after doing business for longer than 4 years in this forum. Perhaps he should handle all messages/PMs more diplomatically to avoid any misunderstanding. I was told (I'm not in the family business) your case is being handled by the service center less than a day after your complaint. Please be reminded this is how we work (i.e. going through service center), unlike the ideal way you think it should be (i.e. going through us). You have also lodged a complaint against us. Please kindly wait for the replacement arrangement by the service center. We really have no control over them but to check out the status with them. Too bad the Apple event is in the middle of the week. If it's earlier maybe the waiting time will be negligible as we'll be occupied by the event.

will spread the news bout this bad shop to all my firends...me at sg ramal area..

bought some items from this seller before... so far so good, price is definately the best.

gonna buy a few more stuff from him next month for the new condo, i think easily gonna spend another 10-20k with him.


cheers...

Tv delivered on Sep 6, Thursday, complaint made in the evening.
Qualified technician checked the Tv on Sep 7, Friday and identified the problem. Replacement Tv to be delivered the following week.
Replacement Tv delivered on Sep 11, Tuesday based on our check with the service center (if SF can kindly acknowledge).

This post has been edited by iamsobloodysick: Sep 11 2012, 05:24 PM