I would like to know,if I bought my mac from machines,do I still have to pay for service charges even though my warranty still covers the hardware?

well Machines sales assistants knew squat about the payment of service charges as their technicians weren't there but when I went to Smack in BVII,not only were their service worse than a baboon high on blue magic but they insisted that I pay the service charges of RM50 (Machines only charges RM20 for its service) unless I bought the hardware from there.

So a few more question,is it normal practise to pay any charges if I send it back to a different reseller?Also,is it best to just send my mac directly to the service centre which is VR Tech?Lastly,if there is hair and dust underneath the screen,will they replace it under Applecare?

thanks,would prob drop by tomorow evening at around 6.30 pm.Another issue that just cropped up,its taking an extremely long time to boot up,but I guess its best to talk to the technician.

that i know,i did it in Australia but just over here,they seem to create unnecessary problems

well the technician said nothing about service charges today but they sure treat your laptop with no concern at all,simply holding it with one hand and please,if u want to criticize your customer,do it behind closed doors,not out in public.And yes,I do understand malay.

This post has been edited by knuxed: Jan 22 2008, 08:22 AM

Miss Nadia,

I do not have anything against Machines and I applaud your efforts to bring a more "Apple-like" experience to Malaysia and especially in the major spots in Malaysia e.g Midvalley and KLCC.I must say that whilst you have achieved it with the layout of the shops and the way you display hardware and accessories(Though why you have a display of Mac OSX Server on your Mac Pro the last time I came in,I dont know,the prospective Mac OSX Server customer does not just waltz in and ask your sales staff on it).

On the other hand,some of your staff could be improved a bit,especially the way they treat customers.Multiple times,I have seen sales staff either too busy talking to their colleagues or just messing about on the macs displayed.Also,there has been one or 2 cases i have seen where the dressing dictates the service they get.I come in in shorts and i get looked at whilst I come in a tie,shirt and pants and i get the red carpet.Odd,dont you think so?.

All in all,I have nothing against Machines and its management(I met one of them during the opening of machines midvalley and she seemed awfully receptive to new ideas) but what I see is improvement is needed with your sales staff.Remember,at the end of the day,the products that you and your competitors sell is the same and the only way to differentiate yourself is Sales and Aftersales(which Machines can improve in that area).If you improve it even more,people would rather approach Machines than anyone else.

Regards,
A fan of Machines

PS Sorry about my bad grammar,this was written in a hurry

To just summarize what I said in that paragraph,we,Apple users,want an Apple experience in the shop.Apple thrives on consistency with its ecosystem and sadly,your shop doesnt provide it.

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This post has been edited by knuxed: Jan 24 2008, 04:58 PM

Nadia,can I call up Machines and check the status of my machine?

This post has been edited by knuxed: Jan 24 2008, 11:22 PM

On another note,I finally (FINALLY) got back my macbook.Ariff and Lavanya seem to be pretty nice people though the others,well they need some thorough lessons in all things mac.