Hi, I just want to share my experience recently after settle my PTPTN with 20% discount through EPF last November. The process is like this:
1. Go to counter and ask the officer you want to pay in full - then they will ask either cash or other method of payment (such as EPF acc 2)
2. So for me I'm using EPF, then the officer will show you the amount to settle (80%) after the 20% discount
3. Once you agree, the officer will help you to submit the EPF witrawal application on your behalf, you will received the EPF withdrawal TAC code on your phone and just provide the code to the officer to confirm the application. The amount applied is based on 80% of your remaining PTPTN loan
4. Wait for EPF to approve, took me around 1 week (can check on EPF i-account for the status, or call directly)
5. Once approved, need to go to EPF office and bring few ori/copy documents and thumb scan (the PTPTN officer will inform you what to bring on step #3). Since my PTPTN loan is for my degree, I need to bring ori and copy of the documents below, yours might differ from mine, so please verify with the PTPTN officer first.
a. IC
b. Graduation certificate
c. Transcript
6. Wait for EPF to process and transfer the money to PTPN, took me around 3 working days
7. Now PTPTN online statement will automatically deduct 80% of your loan
8. Wait for the 10th day of the next month, and you need to follow up with the officer again (yes, you are the one that need to follow up) to remind them about your 20% discount. It took me 1 working days for the office to settle it.
9. Once that done, the office will give you the loan settlement letter. I received mine through email.
Overall the whole process took me 1 month+ to settle. Hope this info helps.
Tips: It is advisable to apply the full settlement starting 10th day of the month as PTPTN will 'refresh' their account monthly.
May I ask why last year already can apply for 20% discount? I thought is starting from 2018?