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> Skynet Courier service, Think twice before you use their service

svfn
post Jan 16 2018, 10:28 AM

On my way
****
Junior Member
500 posts

Joined: Oct 2015
From: Penang
QUOTE(niko880420 @ Jan 15 2018, 02:53 PM)
15 Jan 2018 RETURN SHIPMENT TO ORIGIN
09 Jan 2018 ATTEMPTED DELIVERY - UNABLE TO LOCATE ADDRESS
09 Jan 2018 Out for Delivery
08 Jan 2018 INFO - REQUIRED
08 Jan 2018 Out for Delivery
08 Jan 2018 Arrived CR2
06 Jan 2018 OFFICE CLOSED. DELIVERY WILL BE RE-ATTEMPTED
04 Jan 2018 INFO - REQUIRED
04 Jan 2018 INFO - REQUIRED
04 Jan 2018 Departed to CR2
03 Jan 2018 Arrived HUB
03 Jan 2018 Departed to HUB
03 Jan 2018 Collection

WTF, I called the office 2hrs continuously no body wanna answer
after that, I found CR2 contact and FINALLY reached their customer service.

I asked where is my parcel now they said still inside their CR2 branch waiting for collection. I said I saw they are going to send back my parcel to China, what info they need I can provide now and ask them please send to me. They said INFO REQUIRED mean their driver "tak sempat handar (WTF??!)". I ask them why they want I go collect but never call me? Direct arrange the parcel send back to China? She keeps silence. I asked so before when I have to go collect? She said if you didnt come and collect by today we will send it back.

WHAT DA FUK???

and the 6 of JAN "office closed" status, That is my house why will become office???! WHAT DA FUK!!!! the worst online purchase experience I have!!

IT's so UNFAIR!!!! CR2 is so far!! IF I DIDN'T CALL AND CHECK THE STATUS MEAN MY PARCEL WILL SEND BACK TO CHINA BECAUSE OF THEIR DRIVER "TAK SEMPAT HANDAR".....ZZ

WHERE CAN I COMPLAIN ABOUT THIS????? WOW IM SO ANGRY!
*
that's terrible lol, don't they have your phone number? you have to complain to them, here no one know.

svfn
post Jan 16 2018, 10:34 AM

On my way
****
Junior Member
500 posts

Joined: Oct 2015
From: Penang
QUOTE(skc888 @ Jan 20 2017, 11:44 AM)
skynet is the courier company with the worst service I have ever come across, their customer service contact is always unreachable, even sometimes managed to get to their operator and after they transferred the call to the customer service, the call would either get dropped or forwarded without success.

their website email form never works, I tried to send email via their their website couple of times and found that the email always unable to reach them.

their delivery attempt is always inconsistent, sometimes their delivery staffs left me a card, sometimes they did not leave any notice at all, sometimes they just  threw the parcel inside my house porch as my gate was locked, what the heck !!!!!!!!

the whole company is poor all the way from their customer service till their delivery staffs.
*
sometimes forced to use Skynet because they partnered to handle packages coming in i think. if had choice would rather use pos Malaysia. but unable to call them is bad sad.gif

 

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