He replied to me, and said he would look into my case personally. Whether he did or not I do not know. My package did finally arrive, but I was hung up on no less than three times by Skynet reps , even though I was speaking calmly and just asking questions. There is a complete lack of professionalism by their staff, however I learned a good lesson and that is never use Skynet.

Well, the package arrived. But I'll never use Skynet again. It just seems like a lot of excuses for not doing what they take money to do