As for my case, they say i have already received the parcel but in fact i did not.

They show me the tracking code and i found my name there. The address i put my office but there are total 3 floors, they wrote there 11 floor and the IC number of that person who share the same name as me is a girl's IC(even number).

I wonder how they went up to 11th floor to send the parcel... bad experience with them and will never use SKYNET again!!!