I have been using Skynet courier since 2009 for both domestic and international shipping. My address is in Cheras, so my account is handled by CRS Skynet office. As far as I remember, I never had any problems with their delivery. Track and trace is available online, so both sender and receiver can check the status all the time. If receivers want the parcel early, they can collect from nearby office. So I have never received any complaint regarding delivery before.

Upon reading all the complaints here, I was called to share something good about Skynet. There was one time, a customer needed her parcel urgently as her wedding was the next day. She called Skynet and was told the parcel was already at the airport. Instead of telling her to wait for the delivery the next day, the staff actually suggested her to meet up at the airport and they both went to track the parcel whereabouts - and finally she got the parcel before midnight! We were very thankful to the Skynet staff and this is one example of their good service.

I believe human factor is what affecting the service. The system is good, and it depends on the staff to do their jobs. Luckily the staffs here in CRS are efficient and helpful, even the staff in HQ credit control is nice and friendly - always call and tell politely if there is an outstanding bill in my account. So overall I am happy with their service.

What number did you call? Cheras office is already moved.

Hmm correct, why don't you email the HQ? I did and got reply within 24 hours.

I called the Cheras branch today (the same number you given) - I only got through after almost one hour continuous dialling. Maybe you should call before 2pm, because from 2pm-4pm is the time for the clients to call for pick-up; so usually will be busy.