Haha that's funny, cos their tech support still asks you to provide a tracert to the "problem ip" if you log a complaint.

Anyway I use WinMTR, it's a good tracert replacement.

I've found that recently, pings to wow logon server was 400ms, but my in-game ping was 1200-2000. Turns out now my pings are OK, but the bandwidth is pure shit, so I had to turn off all my torrents to get 600-700ms in-game.