ive always been happy with hsbc. if youre their plat or premier customer, the waiting time is really short. sometimes almost immediately!
cimb comes second for me.
Customer Service (OVERALL), Bank
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 Dec 15 2007, 09:50 AM
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#1
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Junior Member
343 posts Joined: Nov 2007 
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Dec 20 2007, 01:08 AM
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#2
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Junior Member
343 posts Joined: Nov 2007
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cimb has been fine. im happy with their customer service.
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Dec 20 2007, 04:31 PM
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#3
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Junior Member
343 posts Joined: Nov 2007
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QUOTE(ling13140 @ Dec 20 2007, 03:28 PM) i think is AEON credit service i think you must be out of your mind. i heard so many people complaining how rude their staff were! |
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Dec 21 2007, 12:03 AM
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#4
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343 posts Joined: Nov 2007
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QUOTE(vin_ann @ Dec 20 2007, 04:59 PM) heard only ar? my friends. especially the credit card collection dept. he has cards with a few banks with credit limit of around 50k and aeon give him 10k. one time he overlooked the deadline and they are already chasing payment as if he hasnt been paying for more than 3 months. another friend complained the same too. they are extrmely persistent and the tone they used is very rude.any1 got experience real 1? |
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Dec 23 2007, 01:13 AM
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#5
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Junior Member
343 posts Joined: Nov 2007
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QUOTE(DDSFan8 @ Dec 22 2007, 11:46 PM) that day in papers, the CIMB kena sue because the bank officer go and provoke a customer im interested to read the article. could u pls arrange for it to be avail? thanks. |
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Dec 24 2007, 12:03 AM
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#6
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343 posts Joined: Nov 2007
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oddly i dont comeby in mainstream english daily. strange.
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Dec 25 2007, 05:04 PM
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#7
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Junior Member
343 posts Joined: Nov 2007
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thats not good
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Dec 26 2007, 11:11 AM
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#8
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Junior Member
343 posts Joined: Nov 2007
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QUOTE(cute_boboi @ Dec 26 2007, 10:39 AM) Why not another thread for BAD customer service ? I have a long list from a few banks. go ahead list it here. i think we are open to both good and bad customer service here.Either I'm demanding, or I'm bad luck... always encounter problem. Some good services which is in my mind: 1) A chinese lady at MBB kepong Bt. 8 (near Desa Kompleks) ground floor, customer service. Very fast, helpful, efficient and customer friendly, even though I can see her overload with work, pressure from customers, etc. 2) Update MBB passbook at KLCC MBB through main counter when machine is down. No questions asked, friendly enough. Never encounter good cust service with StanChart, HSBC, Citibank  Find me the "bad customer service" thread, and I'll list it down, until reach Bank Negara. |
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Dec 26 2007, 12:46 PM
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#9
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Junior Member
343 posts Joined: Nov 2007
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i think most banks would want us to open our accounts near our home or office. so they normally require your utility bills if your ic not same address as mailing address. if near office then they require your business card etc.
so, cant really blame cimb in the case above. |
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Jan 3 2008, 03:45 PM
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#10
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Junior Member
343 posts Joined: Nov 2007
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gosh! some people are really unfortunate with banks huh? i wonder why public bank isnt in the poll? its service is superb.
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Jan 5 2008, 11:48 PM
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#11
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Junior Member
343 posts Joined: Nov 2007
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generally speaking, cimb is improving a lot compared to the bcb days. even their call centre is efficient. i dont like maybank because the call centre sometimes it takes hours before youre able to speak to call centre exec.
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