i think is AEON credit service

i think you must be out of your mind. i heard so many people complaining how rude their staff were!

heard only ar?

any1 got experience real 1?

how AEON customer service? They scold you ah?

my friends. especially the credit card collection dept. he has cards with a few banks with credit limit of around 50k and aeon give him 10k. one time he overlooked the deadline and they are already chasing payment as if he hasnt been paying for more than 3 months. another friend complained the same too. they are extrmely persistent and the tone they used is very rude.

I've had very good service recently from the Maybank card center at 1U's new wing.

I have/had accounts with Citibank, Stanchart, CIMB, Ambank etc. but none of them have really stood out as being exceptionally good (or bad).

RHB is the worst...Others are so-so. Sometimes good and bad.

It depends la. Sometimes kesian the customer service ppl also since they always get yelled at.

RHB bank, I cancelled it on next day after receive the card, cant tahan their slow motion, will suffer if every month i go there pay my bill.

This post has been edited by ychwang: Dec 23 2007, 12:13 AM

that day in papers, the CIMB kena sue because the bank officer go and provoke a customer

im interested to read the article. could u pls arrange for it to be avail? thanks.

Chinese newspaper. My father told me one. And also the customer reported to Michael Chong

oddly i dont comeby in mainstream english daily. strange.

not many people can read Chinese mah. I LOLed at the article

today went to CIMB Bukit Damansara Plaza Damansara where the Credit card centre located....

i wan to apply for the Direct Access CC with the Partner Affiliation...
the CS told me that they dun have the application form with them now.

ask me get from my affiliation...

WTF... then i said, internet got the form, how come ur here CC centre dun have the form....

really dissapointed.

Back home, i printed out the form filled in and passed it to nearest CIMB branch. no need Q, just submit the application to the CS... it's done...

thats not good

Sometimes Citibank is also slow but at least you know they are doing something

Why not another thread for BAD customer service ? I have a long list from a few banks.

Either I'm demanding, or I'm bad luck... always encounter problem.

Some good services which is in my mind:
1) A chinese lady at MBB kepong Bt. 8 (near Desa Kompleks) ground floor, customer service. Very fast, helpful, efficient and customer friendly, even though I can see her overload with work, pressure from customers, etc.

2) Update MBB passbook at KLCC MBB through main counter when machine is down. No questions asked, friendly enough.

Never encounter good cust service with StanChart, HSBC, Citibank Find me the "bad customer service" thread, and I'll list it down, until reach Bank Negara.

This poll too subjective. It all depends on the branch as well as the personnels. I too had a few good experience with maybank, although sometimes they are not that friendly. But yea, I prefer maybank this time around because even with so many people lining up in the branches, they still can manage the high volume with speed, comparing to BSN.

go ahead list it here. i think we are open to both good and bad customer service here.